Customer Success Manager

Bullhorn, Inc.

Job Overview

Location

Remote - NOAM

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Bullhorn, you will serve as a strategic partner and trusted advisor for the company’s most valuable customers, accountable for the overall health of a portfolio of named accounts and focused on helping customers achieve mutually agreed upon business outcomes through full functionality of critical workflows, fast resolution of technical issues, and successful product adoption across the Bullhorn solution.
• Your day-to-day responsibilities will include serving as the primary point of contact for all operational account needs within a portfolio of complex, high-value customers; partnering with customers to define specific objectives to drive operational improvements within their Bullhorn environment by creating and executing iterative Mutual Action Plans with specific success criteria and milestones; owning the operational governance of each customer in your assigned portfolio by facilitating purposeful client meetings to review progress toward goals, performance metrics, align on initiatives, and manage escalations when necessary; acting as a central point of contact for support escalations, issue trends, and enhancement requests by proactively identifying risks and driving resolution quickly to prevent and mitigate customer escalations, coordinating cross-functional collaboration as needed; delivering proactive communication around product updates, system maintenance, and support insights; ensuring alignment across global, multi-divisional client environments to deliver consistent, high-value outcomes by collaborating with broader Customer Success, Product, Technical Support, Product Support, and Account Management teams to align customer needs with Mutual Action Plans; facilitating Operational Business Reviews (OBRs) and contributing to Executive Business Reviews (EBRs) by preparing and presenting customer performance insights and strategic recommendations that advance the partnership; and continually consuming product and industry training to develop deep expertise in Bullhorn products and their applications.
• Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated, with a culture shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human, which serve as behavioral guides for employees in their interactions with customers and coworkers and are embedded in the organization’s way of operating; the company values those who exhibit an eagerness to learn and a strong natural desire for continuous improvement, encourages team members to stretch themselves, acknowledge challenges, and learn from them, and provides ample opportunities for career development with a focus on promoting from within.
• In this role, you will develop deep expertise in Bullhorn’s multi-product SaaS environment, strengthen your strategic consulting and project management skills, enhance your ability to lead cross-functional collaboration under pressure, and grow your emotional intelligence and executive presence while managing complex global client relationships across business units and time zones, positioning you for advancement within a people-first culture that prioritizes internal promotion and leadership development.

🎯 Requirements

• 5–10+ years of experience in Customer Success, Consulting, Professional Services, or Support roles with large or enterprise clients
• Strong technical acumen, strategic consulting, project management, and communication skills
• Technical proficiency across multi-product SaaS environments; Bullhorn experience preferred and/or willingness to learn
• Deep understanding of client business processes and ability to align product capabilities to drive measurable outcomes
• Experience managing complex global client relationships across business units and time zones
• Proven ability to lead cross-functional collaboration and deliver under pressure
• High emotional intelligence, executive presence, and ability to manage difficult conversations

🏖️ Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Company-wide mentor program

Skills & Technologies

Remote

$85k-105k

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Bullhorn, Inc.

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About Bullhorn, Inc.

Bullhorn is a cloud-based software company that provides customer relationship management and applicant tracking systems for the global staffing and recruiting industry. The platform automates workflows across the entire recruitment lifecycle, from candidate sourcing and engagement to placement and back-office management. Founded in 1999 and headquartered in Boston, Massachusetts, Bullhorn serves thousands of recruitment agencies worldwide, integrating email, voice, text, and analytics tools to improve recruiter productivity and client service. The company also offers marketplace integrations and AI-driven insights to help agencies scale operations and increase revenue.

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