Job Overview
Location
Slovakia
Job Type
Full-time
Category
Customer Success
Date Posted
April 27, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Bloomreach, you will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation.
- • You will build long-term relationships with clients, act as a trusted advisor and industry expert, and ensure that Bloomreach’s Engagement product delivers value aligned with client goals and strategy.
- • You will work independently and proactively, identifying opportunities, making decisions, and driving outcomes without waiting for instructions, taking full end-to-end ownership of client relationships.
- • You will join the Client Services Team, contributing to Bloomreach’s mission of revolutionizing how businesses connect with customers through its agentic platform for personalization powered by Loomi AI, serving over 1,400 global brands.
- • You will have the opportunity to grow professionally through access to a $1,500 annual professional education budget, participation in leadership and people development programs, and mentorship from internal experts.
🎯 Requirements
- • 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing, or similar roles such as Account Manager or CSM.
- • Ability to understand and apply analytical concepts to identify business stages, key KPIs, and relevant metrics for decision-making.
- • In-depth knowledge of business trends and the ability to quickly understand clients’ business models, with familiarity in e-commerce, marketing, and related emerging sectors.
- • Working proficiency in English (required); Russian is highly valued; French, Italian, or Spanish are nice to have.
🏖️ Benefits
- • Restricted Stock Units or Stock Options based on role, seniority, and location.
- • Participation in company performance bonus and employee referral bonus of up to $3,000.
- • $1,500 annual professional education budget for books, courses, certifications, etc.
- • Flexible working hours and the option to work from Central European offices or remotely.
- • 5 paid days off per year for volunteering activities.
Skills & Technologies
About Bloomreach Inc.
Bloomreach is a leading digital experience platform (DXP) that empowers businesses to deliver personalized customer experiences across their digital channels. Their AI-powered solutions help companies optimize e-commerce search, merchandising, and marketing automation. By leveraging data and machine learning, Bloomreach enables businesses to understand customer intent, recommend relevant products, and create tailored content. This leads to increased conversion rates, customer loyalty, and revenue growth. They serve a wide range of industries, including retail, CPG, and financial services, helping them compete in the increasingly digital marketplace by providing a unified and intelligent approach to customer engagement.
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