Job Overview
Location
New York, New York
Job Type
Full-time
Category
Customer Success
Date Posted
May 4, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Nabis, you will own the post-onboarding journey for a dedicated portfolio of brand and retail cannabis partners, serving as their trusted long-term point of contact and ensuring they continuously unlock value from our technology and logistics network.
- • Day to day, you will develop tailored success plans, conduct business reviews, monitor account health signals, troubleshoot platform issues, coordinate cross-functional resolutions, and proactively identify opportunities to expand partnerships and drive adoption.
- • Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ in cannabis products annually across California, New York, and Nevada, backed by Y Combinator and founded by investors including DoorDash Co-Founder Stanley Tang and Gmail creator Paul Buchheit.
- • In this role, you can build trusted relationships with key stakeholders, shape how partners experience our platform, advocate internally for customer needs, and help scale the Customer Success function at a rapidly growing, technology-first distribution company.
🎯 Requirements
- • 3+ years of experience in customer success, account management, or B2B relationship management within SaaS, logistics, distribution, or marketplace environments.
- • Proven ability to own and grow a portfolio of accounts while driving measurable outcomes in retention, adoption, and partner satisfaction.
- • Strong written and verbal communication skills with the ability to lead business reviews, deliver guidance, and navigate difficult conversations with confidence and empathy.
- • Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar); quick learner for new tools.
- • Solid understanding of order management, fulfillment workflows, billing, and invoicing processes.
- • Data fluency with ability to interpret account health metrics, usage data, and KPI dashboards to inform priorities and decisions.
- • Ability to work independently in a fully remote environment with reliable internet, strong organizational skills, and portfolio management excellence.
🏖️ Benefits
- • Competitive compensation commensurate with experience and market.
- • Fully remote work environment with flexible scheduling aligned to US Pacific or Eastern business hours.
- • Structured, collaborative team culture with clear performance expectations and coaching support.
- • Exposure to a high-growth, technology-first distribution platform operating at scale in a regulated industry.
- • Defined growth path and development support within the expanding Customer Success function.
- • Opportunity to help build and shape the CS function at Nabis from the ground up.
About Nabis Holdings, Inc.
Nabis is a licensed cannabis distributor in California that provides logistics, compliance, and inventory management services to licensed cultivators, manufacturers, and retailers. Its technology platform automates ordering, real-time tracking, and regulatory reporting while handling storage, transportation, and payment collection. The company operates a fleet of vehicles and warehouses to ensure products meet state testing and packaging mandates before reaching dispensary shelves.
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