Customer Success Manager - Ads Solutions

📋 Description

• • Own and manage relationships with a portfolio of advertising partners, serving as their primary point of contact throughout the lifecycle of their partnership with OpenAI’s advertising platform.
• • Guide advertisers through onboarding and campaign launch processes to ensure successful adoption and early success with OpenAI’s ads products.
• • Analyze campaign performance data to deliver clear, actionable recommendations that improve advertiser outcomes and maximize platform value.
• • Identify opportunities to expand partnerships by increasing product adoption and encouraging incremental investment from existing clients.
• • Collaborate cross-functionally with Sales, Product, Analytics, Policy, and Operations teams to resolve advertiser issues, streamline processes, and enhance platform experience.
• • Surface critical advertiser feedback and market insights to inform product development, feature prioritization, and long-term platform strategy.
• • Help design and implement scalable processes and best practices to support the growth and efficiency of OpenAI’s advertising ecosystem.
• • Serve as a trusted advisor to advertisers, balancing business growth objectives with OpenAI’s commitment to user trust and platform integrity.
• • Work closely with the Sales team to align on partner growth strategies and ensure seamless handoffs between acquisition and success phases.
• • Maintain a deep understanding of digital advertising trends, advertiser goals, and platform capabilities to provide strategic guidance tailored to each partner’s needs.
• • Ensure all advertiser interactions uphold OpenAI’s standards for responsible AI deployment and ethical advertising practices.
• • Contribute to internal knowledge sharing by documenting successful approaches, common challenges, and solutions for broader team adoption.
• • Adapt quickly to evolving product features, policy updates, and market dynamics while maintaining high standards of service and communication.
• • Represent OpenAI professionally in client meetings, presentations, and negotiations, demonstrating expertise in both advertising technology and AI-driven platforms.
• • Support the development of training materials and resources to empower advertisers and internal teams on effective use of OpenAI’s advertising tools.
• • Monitor key performance indicators and proactively reach out to at-risk or underperforming partners to re-engage and restore growth trajectories.
• • Maintain accurate records of partner interactions, goals, and outcomes in CRM and internal systems to ensure alignment across teams.
• • Participate in regular cross-team reviews to align on advertiser success metrics and platform-wide improvements.
• • Balance the needs of diverse advertisers—from small businesses to large agencies—while ensuring consistent, high-quality service delivery.
• • Stay informed about competitive advertising platforms and industry benchmarks to provide contextually relevant advice to partners.
• • Uphold OpenAI’s mission by ensuring all advertising activities on the platform are aligned with responsible AI principles and user-centric values.