Customer Success Manager - Analytics Focus

📋 Description

• • As a Customer Success Manager with an analytics focus at Wordly Inc., you will be the engine behind our proactive success strategy, using data analysis and automations to review large amounts of customer data, identify critical trends, spot at-risk accounts before they churn, and develop scalable programs to help self-serve customers grow their usage.
• • Day to day, you will review customer usage data to identify trends and opportunities, build health scores and alert systems for at-risk clients, develop automated playbooks for expansion, assist with workflows and reporting, provide product feedback based on user behavior, maintain automations that streamline the customer journey, support sales and success teams with ad-hoc data analysis, and rotate as first-line support by answering emails, chats, and emergency calls.
• • Wordly is a rapidly-growing AI startup in the San Francisco Bay Area, providing real-time translation services in 50+ languages to organizations worldwide, including government entities, Fortune 500 companies, and local businesses. The company values innovation, system performance, and customer satisfaction, and is composed of industry veterans and senior tech professionals who prioritize ease of use and performance.
• • In this role, you will develop expertise in leveraging data to drive customer retention and growth, build scalable automation systems, influence product development through customer insights, and gain experience in a fast-paced, high-impact startup environment where initiative and process improvement are highly valued.