Job Overview
Location
Australia
Job Type
Full-time
Category
Customer Success
Date Posted
March 21, 2026
Full Job Description
📋 Description
- • As the first Customer Success Manager for APAC at Ashby Inc., you will play a pivotal role in shaping the enterprise customer experience in a high-growth region, owning the full lifecycle of strategic customers from implementation through long-term value realization and acting as a trusted advisor to senior stakeholders.
- • You will serve as both Implementation Specialist and CSM for a defined book of upmarket APAC customers, managing end-to-end onboarding, driving adoption, identifying expansion opportunities, and ensuring customer health through proactive engagement, cross-functional collaboration, and data-informed decision-making.
- • Ashby is a well-funded, fast-growing enterprise SaaS company backed by Y Combinator and serving industry leaders like Snowflake, OpenAI, and Shopify, with best-in-class retention metrics and a mission to transform talent strategy through data-centric hiring technology.
- • You will join a collaborative, remote-first culture that values ownership, curiosity, and initiative, where you’ll have the autonomy to define best practices for the APAC region, develop deep product and domain expertise, and grow into a strategic leader shaping how enterprise customers achieve hiring excellence.
- • You will develop mastery of Ashby’s highly configurable platform, becoming a trusted expert who translates complex workflows into clear guidance, coaches customers through change management, and uses data to refine processes and drive measurable outcomes in customer success and product adoption.
🎯 Requirements
- • 5+ years of experience in Customer Success within B2B SaaS, specifically supporting Enterprise or Strategic customers on complex, configurable products, with a proven track record in driving adoption, engagement, and long-term value realization.
- • Demonstrated success managing end-to-end implementation and onboarding projects, including scope definition, stakeholder alignment, milestone tracking, and ensuring timely delivery against customer expectations.
- • Strong ability to build multi-threaded relationships with senior stakeholders, act as a proactive owner of customer health and risk, and collaborate effectively across Sales, Product, Support, Professional Services, and Operations teams.
- • Comfort operating in a remote-first environment with willingness to travel up to 10% for strategic customer engagements in APAC, and excitement about being the founding CSM in the region to establish processes and best practices.
- • Deep curiosity about technical systems and domain expertise in hiring/recruitment workflows, with the ability to troubleshoot issues, advise on best practices, and tailor configurations to solve unique customer challenges.
- • Experience in change management, using data and metrics to assess adoption, identify trends, and continuously improve internal processes, playbooks, and customer outcomes.
🏖️ Benefits
- • 10-year exercise window for stock options, allowing financial flexibility and reducing pressure to exercise upon departure.
- • Unlimited PTO with a recommended four weeks per year, actively encouraged through regular check-ins to support work-life balance and well-being.
- • Generous paid family leave policies to support employees during significant life events.
- • Substantial budget for equipment, software, and office furniture to ensure a productive and comfortable remote work setup.
- • $100/month education stipend, with additional funding available for conferences and professional development upon manager approval.
Skills & Technologies
Remote
About Ashby Inc.
Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.
