Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
July 15, 2026
Full Job Description
đź“‹ Description
- • The Customer Success Manager sits at the intersection of organizational facilitation, product onboarding, implementation management, and solution consulting.
- • Your primary mission is to design Customer Success Framework and guide enterprise clients through the entire post-contract lifecycle—bridging the gap between a signed contract and the successful, autonomous use of our technically sophisticated enterprise systems.
- • You will act as a trusted advisor, navigating clients through high-stakes configurations (such as key ceremonies and complex policy engines) in our 'open-world' architecture.
- • Pre-Sales Engagement: Prepare presentations, support Business Development team, pre-configure demo stand to reflect customer use cases and run the demos.
- • Post-Contract Activation: Coordinate the post-contract activation process, including the preparation and facilitation of technical key ceremonies.
- • Onboarding & Initial Access: Manage client invitations, application setup, and initial workspace configuration.
- • Deliver structured onboarding sessions to ensure clients understand the product’s capabilities, safe-vs-restricted actions, and how to reach their business objectives.
- • System Configuration & Implementation: Translate client-specific business cases (e.g., complex approval flows, role management, or transaction policies) into the product’s policy engine.
- • Facilitate live configuration sessions, providing 'hand-holding' support while the client performs setup in their production environment.
- • Ongoing Relationship Management: Act as the primary point of contact for long-term success, conducting regular check-ins to monitor usage, collect feedback, and identify potential risks or expansion opportunities.
- • Collaborate with Product and Engineering teams to translate client feedback into actionable UX/UI improvements.
- • What We Look For In You (Required Qualifications):
- • Financial Industry Expertise: Proven track record in the financial services sector.
- • Customer Success/Implementation Experience: 5+ years in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for enterprise-grade, technically complex software.
- • Technical Literacy: Familiarity with complex security concepts (e.g., Key Ceremonies, PEDs, HSM/HSC, policy engines).
- • Consultative Facilitation: Exceptional ability to lead live screen-sharing sessions and cross-functional calls involving diverse stakeholders.
- • Building Framework: Experience in business process analysis, and translating the results into policies, instructions and guidelines.
- • Project Management: Demonstrated ability to manage multi-week onboarding projects and milestone tracking.
- • Documentation Skills: Ability to digest complex technical documentation and distill it into simple, actionable guidance for non-technical stakeholders.
- • Nice To Haves (Preferred Qualifications):
- • Capacity to manage multiple internal stakeholders (Engineering, Product, Support, IT) to ensure a unified client experience.
- • Experience in decomposing and documenting repeatable processes, creating 'playbooks,' and building knowledge bases for technical products.
- • Ability to work in a high-growth face-paced startup environment, remaining flexible as organizational processes evolve.
- • All official Blockstream communication will come from an @blockstream.com email address.
- • We will never ask you to share sensitive information or purchase equipment during the hiring process.
- • If in doubt, contact us at [email protected].
- • Learn more about avoiding job scams here https://consumer.ftc.gov/consumer-alerts/2022/05/want-work-home-spot-scams-first.
🎯 Requirements
- • Financial Industry Expertise: Proven track record in the financial services sector.
- • Customer Success/Implementation Experience: 5+ years in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for enterprise-grade, technically complex software.
- • Technical Literacy: Familiarity with complex security concepts (e.g., Key Ceremonies, PEDs, HSM/HSC, policy engines).
🏖️ Benefits
- • Competitive salary
- • Comprehensive benefits package
- • Opportunities for professional growth and development
- • Collaborative and dynamic work environment
- • Flexible work arrangements
- • Recognition and rewards for outstanding performance
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Blockstream Corporation
Blockstream Corporation is a Canadian blockchain technology company that develops Bitcoin infrastructure, including the Liquid Network sidechain, satellite broadcasting of the Bitcoin blockchain, and the Blockstream Green wallet. Founded in 2014 by Adam Back and others, it provides enterprise-grade hardware, software, and services for Bitcoin custody, mining, and financial applications. The company focuses on expanding Bitcoin’s capabilities through open-source protocols, cryptographic research, and global network infrastructure. Blockstream also operates mining facilities powered by renewable energy sources and offers data feeds and APIs for institutional clients integrating Bitcoin into financial products and services.
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