Job Overview
Location
Canada (Remote)
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for key Hive customers, providing strategic email marketing guidance to maximize audience engagement and ticket sales
- • Conduct regular check-ins with clients to ensure optimal use of Hive’s platform features, identifying opportunities to increase customer retention and revenue
- • Onboard new customers and partners, including agencies, e-commerce platforms, and tech companies, guiding them through setup, best practices, and campaign optimization
- • Maintain deep expertise in email marketing strategies and proactively share industry best practices, campaign insights, and trend analyses with clients
- • Translate customer feedback into actionable product recommendations and contribute directly to the evolution of Hive’s product roadmap
- • Collaborate with marketing and product teams to develop educational content based on real-world customer successes and performance data
- • Support top-tier partners by tailoring solutions to their unique business models and integration needs with platforms like Ticketmaster and Shopify
- • Act as an internal advocate for the customer experience, helping to shape and scale customer success processes as the company grows
- • Monitor customer health metrics and escalate risks or churn signals with proactive intervention strategies
- • Deliver clear, compelling written communication to explain complex features and marketing concepts in an accessible way
- • Stay current on evolving email marketing trends, automation tools, and customer engagement tactics to ensure clients receive cutting-edge advice
- • Partner with the sales and onboarding teams to ensure seamless handoffs and consistent customer onboarding experiences
- • Utilize HubSpot and other Customer Success Management tools to track engagement, manage workflows, and report on customer outcomes
- • Contribute to the development of scalable customer success frameworks that accommodate growing client volume and diverse verticals
- • Represent Hive at a strategic level by understanding clients’ broader marketing goals and aligning Hive’s capabilities to support them
- • Actively participate in internal initiatives to refine the customer journey, improve retention metrics, and enhance overall product satisfaction
🎯 Requirements
- • 2+ years of experience in customer success, account management, or a similar client-facing role
- • 2+ years of hands-on experience in email marketing, either executing campaigns or advising clients on strategy
- • Proven ability to communicate complex marketing concepts clearly and effectively through written and verbal channels
- • Proficiency with HubSpot or other Customer Success Management tools
- • Experience working in a B2B environment, preferably within a small team
- • Strong problem-solving skills with a detail-oriented and proactive approach to customer issues
🏖️ Benefits
- • Salary range of $70,000 to $85,000 CAD per year, plus commission and equity
- • Fully remote work within Canada (excludes Quebec)
- • Flexible work hours with autonomy to define your 9-5
- • Comprehensive health and dental coverage with parental leave top-up
- • Live Experience stipend for attending concerts, festivals, or sporting events
- • Unlimited vacation/PTO policy
Skills & Technologies
Go
Remote
Degree Required
About Hive Technologies Inc.
Hive Technologies provides cloud-based workflow and productivity software for marketing teams. The platform combines project management, campaign planning, asset storage, approvals, and analytics in one interface, replacing scattered spreadsheets and emails. Customers include consumer brands, agencies, and retailers coordinating creative production, social media, email, and advertising campaigns. Founded in 2014 and headquartered in San Francisco, Hive serves over 1,000 organizations globally.
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