Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success Manager
Date Posted
April 28, 2026
Full Job Description
📋 Description
- • As a Customer Success Manager (Commercial) at Optro, you will be the primary point of contact for customers, ensuring their success and satisfaction by understanding their needs, maximizing product value, and driving long-term relationships in a fast-growing SaaS environment.
- • Day to day, you will develop and maintain strong relationships with key stakeholders, provide product insights, proactively resolve issues, gather feedback for product improvement, conduct training sessions via webinars and outreach, and focus on retention and expansion through upselling and cross-selling opportunities.
- • Optro is a leading audit, risk, ESG, and InfoSec platform with over $300M ARR, trusted by more than 50% of the Fortune 500 and recognized as one of the 500 fastest-growing tech companies in North America for seven consecutive years by Deloitte.
- • In this role, you will deepen your expertise in customer success within a B2B SaaS context, gain hands-on experience with GRC platforms like AuditBoard, develop strategic account management skills, and grow your ability to influence C-level executives while contributing to product innovation through customer feedback.
🎯 Requirements
- • 3+ years of experience in Customer Success, Account Management, IT compliance, or a related field in a B2B SaaS environment
- • Proven experience in a customer-facing role such as customer success, audit, IT compliance, or management consulting with a focus on enterprise-level challenges
- • 1+ years of hands-on experience with AuditBoard or similar GRC platform, data load processes, and advanced configurations
🏖️ Benefits
- • $200/month Live Your Best Life (LYBL) stipend for personal enrichment
- • Comprehensive employee health coverage and 401(k) with company match
- • Flexible vacation policy, birthday and volunteering time off, parental leave, and employee resource groups
Skills & Technologies
About Optro Inc.
Optro is a technology company focused on revolutionizing the way businesses manage and leverage their data. They provide an AI-powered platform designed to automate data operations, enabling organizations to extract deeper insights, improve data quality, and accelerate data-driven decision-making. Their solution addresses common challenges in data integration, transformation, and governance, making complex data processes more accessible and efficient. Optro serves a wide range of industries, empowering them to unlock the full potential of their data assets for competitive advantage and operational excellence.
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