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Customer Success Manager, Daylight

ABODO Inc.

Job Overview

Location

Oregon, USA

Job Type

Full-time

Full Job Description

📋 Description

• Own the entire post-sale lifecycle for Daylight, Abodo’s newest data-driven marketing SaaS platform, ensuring every customer—from independent property managers to national REITs—achieves measurable ROI and renews at 95 %+.
• Act as the strategic quarterback for a portfolio of 50-150 accounts, translating complex usage data into clear, actionable growth plans that increase ad spend, expand seat licenses, and unlock upsell opportunities worth six-figure ARR.
• Run quarterly business reviews (QBRs) that feel more like board meetings than check-ins: present performance dashboards, benchmark customers against industry peers, and co-author 90-day roadmaps that tie Daylight’s predictive analytics directly to occupancy and rent-growth KPIs.
• Build airtight onboarding playbooks that compress time-to-value from weeks to days; you’ll configure data feeds, map custom fields, and train distributed marketing teams via Zoom, Loom, and in-app tours so their first campaign is live within 72 hours of contract signature.
• Monitor health scores and product telemetry daily; when an account dips below green, you’ll proactively diagnose root causes—whether creative fatigue, audience mis-targeting, or integration gaps—and orchestrate cross-functional SWAT teams to reverse churn risk before it’s too late.
• Translate customer pain points into crisp product briefs for engineering and data science; your voice in sprint planning will shape the roadmap for features like AI-generated ad copy, dynamic budget re-allocation, and multi-channel attribution that keep Daylight two steps ahead of Google and Meta.
• Evangelize customer wins across case studies, webinars, and conference stages; your stories will arm Sales with proof points that shorten deal cycles and inspire prospects to envision what’s possible when they plug Daylight into their tech stack.
• Collaborate with Revenue Operations to refine segmentation, pricing, and packaging; your frontline insights will influence how we bundle audience data, creative services, and managed media into tiered plans that maximize LTV without adding complexity.
• Mentor junior CSMs and onboard new hires in a fully remote environment; you’ll document best practices in Notion, run shadow calls, and build a culture of radical candor where feedback loops drive continuous improvement.
• Travel up to 20 % for onsite strategy sessions, property tours, and industry events—because nothing replaces shaking hands in a leasing office or presenting ROI to a room full of executives who control nine-figure marketing budgets.

🎯 Requirements

• 3-5 years of high-touch Customer Success, Account Management, or Growth Consulting experience with a B2B SaaS or data product.
• Proven track record of owning a $2-10 M ARR book of business and achieving >110 % net revenue retention.
• Fluency in marketing metrics (CAC, LTV, ROAS, CTR, CPL) and the ability to translate them into compelling narratives for non-technical stakeholders.
• Expert-level proficiency with CRM (Salesforce or HubSpot), BI tools (Tableau, Looker), and marketing platforms (Google Ads, Meta, TikTok).
• Exceptional virtual presentation skills—comfortable commanding a Zoom room of 20 executives and leaving them energized, not fatigued.

🏖️ Benefits

• Fully remote culture with quarterly on-sites in destination cities (past retreats: Austin, Denver, Charleston).
• Equity in a profitable, growth-stage company that has doubled revenue three years running.
• $2,000 annual professional-development stipend—use it for conferences, courses, or coaching.
• 20 days PTO plus the last week of December off, company-wide mental-health days, and a paid volunteer day for causes you care about.

Skills & Technologies

Remote

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ABODO Inc.

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About ABODO Inc.

ABODO Inc. operates a national apartment-search platform that aggregates verified listings for renters and provides digital marketing tools for property managers. The company licenses web and mobile applications to universities and employers for off-campus and corporate housing, and monetizes through subscription and lead-generation fees from landlords and brokers. Founded in 2012 in Madison, Wisconsin, it maintains a distributed workforce across the United States.

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