Job Overview
Location
London, United Kingdom
Job Type
Full-time
Category
Customer Success
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager (CSM) at Triple Whale, you will be responsible for supporting eCommerce stores and agency clients who manage these relationships, playing a critical role in the company’s growth across EMEA.
- • You will take ownership of relationships with Enterprise clients, leading program strategy in a consultative and data-driven fashion, acting as a trusted consultant on marketing strategy, best practices, and feature functionality.
- • You will collaborate closely with Sales, Solutions Architects, and Support teams to deliver maximum client value, drive revenue retention and growth, and own the full customer lifecycle from goal-setting to renewals.
- • You will develop deep product expertise, stay current on marketing industry trends, lead client meetings (in-person and virtual), analyze usage data for forecasting and risk management, and translate customer feedback into product requirements to improve the overall customer experience.
- • Joining an expanding global team of passionate CSMs, you will contribute to shaping the customer success function in a fast-paced, innovative startup environment where speed, customer obsession, trustworthiness, curiosity, and integrity are core values.
🎯 Requirements
- • Previous experience servicing customers in the ecommerce space is a must, highly preferred from a SaaS environment
- • Ability to thrive in a dynamic, fast-paced startup environment
- • Superb written and verbal communication skills
- • Quick learner with flexibility to embrace change and new responsibilities
- • Excellent computer skills and tech savvy
- • Service-oriented mindset with passion for delivering top-notch client service
🏖️ Benefits
- • Opportunity to work with over 60,000 trusted brands including Pressed Juicery, Ouai, and True Classic
- • Role based in London with remote flexibility and potential for hybrid/in-office transition as the team expands
- • Part of a global, expanding Customer Success team focused on guiding clients to success
- • Work in a company that values moving quickly, being trustworthy, acting with integrity, and staying curious
- • Contribute to the development and improvement of the Triple Whale customer experience using AI-driven insights and automation tools
Skills & Technologies
About Triple Whale Inc.
Triple Whale Inc. provides an e-commerce operating system that aggregates data from Shopify, Facebook, Google, TikTok, Klaviyo and other channels into one dashboard. Merchants use the platform to monitor real-time revenue, ad spend, profit, customer lifetime value and cohort analytics, enabling faster, data-driven decisions without manual spreadsheets. The software also offers attribution modeling, creative analytics and automated reporting tools designed for direct-to-consumer brands.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
