Job Overview
Location
Hybrid - London
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager - EMEA at Drata, you will serve as the primary strategic partner for enterprise customers, driving measurable outcomes and ensuring they realize maximum value from the platform through deep alignment with their business objectives.
- • You will manage a book of business of 100+ customers, acting as the main point of contact for executive stakeholders, conducting monthly health checks and quarterly business reviews, and developing Mutual Action Plans to track progress toward compliance and business goals.
- • You will collaborate cross-functionally with Account Management, Sales, Product, and Marketing teams to identify risks, prevent churn, support renewals, and uncover expansion opportunities by promoting product adoption and best practices.
- • You will leverage data from tools like Salesforce, Catalyst, Sigma, and Jira to inform decisions, demonstrate product value, and act as a trusted advisor on compliance journey progression, helping customers achieve and maintain trust through the Drata platform.
- • Drata is a mission-driven, fast-growing company of 600+ employees focused on helping organizations build and prove trust with their users through automation, transparency, and a culture rooted in ownership, speed, and customer obsession.
- • In this role, you will grow your expertise in enterprise customer management, data-driven success strategies, and B2B SaaS expansion while contributing to customer retention and revenue growth in the EMEA region.
🎯 Requirements
- • 4+ years of experience in Customer Success or Consulting
- • 2+ years of experience in Security and/or Compliance
- • Proven ability to manage a large volume of accounts (100+ customers)
- • Strong communication skills for executive-level stakeholder engagement across verbal, written, and presentation formats
- • Experience using Salesforce, Catalyst, Sigma, and Jira to drive data-informed customer success actions
🏖️ Benefits
- • 100% coverage for supplemental medical and dental for employees and dependents
- • $500 USD annual professional development stipend + $250 USD annual personal development stipend
- • Flexible Time Off policy to support rest and recovery
- • Paid Parental Leave available after six months of employment
- • Remote work flexibility with up to $1,000 USD annual home office stipend
Skills & Technologies
About Drata, Inc.
Drata is a compliance automation platform that continuously monitors and collects evidence for security frameworks such as SOC 2, ISO 27001, HIPAA, and PCI DSS. It integrates with cloud services, identity providers, and SaaS tools to track controls, manage risks, and generate audit-ready documentation. The company serves technology startups and enterprises seeking to streamline security compliance workflows and maintain continuous monitoring without manual spreadsheets.
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