Job Overview
Location
MEX - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • Join Gainsight as a Customer Success Manager to drive customer value and success through strategic use of the Gainsight platform, reducing churn and increasing upsell opportunities for global clients.
- • Day to day, you will manage client engagements, set strategic direction for product use, define success criteria, ensure accountability for outcomes, and collaborate cross-functionally to identify risks and opportunities while guiding clients toward maximal value realization.
- • You will join a fast-growing, venture-backed tech company recognized by Forbes, Inc., and Fortune as a top workplace and innovator in Customer Success, with a global team spanning the US, India, Germany, Israel, UK, and more.
- • In this role, you will develop expertise in Customer Success strategy, SaaS platform adoption, stakeholder management, and data-driven decision making while advancing your career in a culture that values diversity, inclusion, and continuous learning.
Skills & Technologies
About Gainsight Inc.
Gainsight is a leading customer success company that provides a platform designed to help businesses manage and grow their customer relationships. Their software enables companies to proactively understand customer health, drive adoption, and reduce churn. By centralizing customer data, Gainsight empowers teams to deliver personalized experiences, identify upsell opportunities, and build long-term loyalty. The platform offers features such as health scoring, automated playbooks, and customer journey mapping. It serves a wide range of industries, including technology, financial services, and healthcare, aiming to transform how businesses engage with their customers throughout the entire lifecycle. Gainsight's mission is to help companies build and scale successful customer success organizations.
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