Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Panoptyc, you will own a strategic portfolio of 5–10 enterprise accounts, driving Net Revenue Retention, customer health, and long-term value realization through proactive, metrics-driven engagement. This role is not reactive support but a strategic advisory function focused on proving ROI, identifying expansion opportunities, and managing executive relationships to ensure customers achieve measurable business outcomes from Panoptyc’s visual AI loss prevention platform.
- • You will own renewal and expansion targets, identify growth signals through usage and ROI data, build and execute account expansion plans with clear value rationale and stakeholder mapping, and partner with Sales on upsell and cross-sell execution. Your success will be measured by your ability to translate product adoption into tangible business impact and drive predictable revenue growth from your portfolio.
- • You will lead strategic conversations with VP and C-level stakeholders, deliver concise, outcome-focused Quarterly Business Reviews, and communicate with executive-ready precision — cutting through noise to highlight what matters most in terms of retention, expansion, and risk mitigation.
- • You will define and track precise account health metrics including adoption rates, utilization %, time-to-value, retention %, expansion pipeline, and feature penetration, using data to identify early risks, mitigate them proactively, and translate product usage into clear business impact narratives that resonate with leadership.
- • You will act as a strategic advisor by tying Panoptyc’s capabilities directly to customer objectives, challenging assumptions when needed, and guiding customers toward higher-impact usage — pushing beyond surface-level metrics to uncover root causes and unlock greater value.
- • You will partner cross-functionally with Product, Engineering, and Operations to remove blockers, articulate enhancement requests as outcome-driven problem statements, and close the loop with customers by quantifying the impact of resolved issues or new features — ensuring feedback translates into product improvement and customer satisfaction.
- • Panoptyc is a fully remote, rapidly growing team revolutionizing loss prevention through visual AI and human review, serving over 15,000 retail markets across the U.S., from Fortune 500 chains to local businesses. Joining means contributing to a mission-driven company where your work directly reduces theft, protects revenue, and reshapes retail security at scale.
- • In this role, you will develop executive-level communication fluency, master SaaS revenue operations, deepen your expertise in customer health frameworks and expansion strategy, and build a track record of owning complex enterprise accounts — positioning yourself for senior leadership in Customer Success, Revenue Operations, or General Management.
🎯 Requirements
- • 3+ years of experience in Account Management, Customer Success, or Revenue Ownership roles with direct ownership of renewal and/or expansion targets
- • Proven track record of achieving or exceeding Net Revenue Retention, expansion/upsell quotas, and renewal rate goals in mid-market or enterprise SaaS environments
- • Strong analytical ability to define, track, and act on customer health KPIs (adoption %, utilization, time-to-value, retention) and convert data into expansion strategies
- • Exceptional written and verbal communication skills, including executive-ready documentation, presentation skills, and the ability to deliver structured, concise updates to C-level stakeholders
- • Demonstrated ownership, urgency, systematic approach, and commitment to excellence in driving measurable business outcomes
🏖️ Benefits
- • Base salary up to $90,000 USD with on-target earnings totaling approximately $150,000 USD
- • Comprehensive health, dental, and vision insurance, 401(k) with employer contribution, paid time off, paid holidays, and parental leave
- • Professional development support and a remote-first work environment within the United States, with occasional on-site client visits as needed
Skills & Technologies
Remote
About Panoptyc, Inc.
Panoptyc provides AI-driven theft-detection software for grocery and convenience retailers. Its cloud platform analyzes existing security camera feeds in real time, flagging suspicious behaviors such as skip-scanning, ticket switching, and product concealment. The system integrates with POS data to correlate transactions with video events, generating prioritized alerts for loss-prevention teams. The company serves multi-store chains in North America and Europe, aiming to reduce shrink without additional staffing or hardware.
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