Customer Success Manager, Enterprise

📋 Description

• • As a Customer Success Manager at Triple Whale, you will focus on supporting ecommerce stores and agency Enterprise clients, owning relationships and leading program strategy in a consultative, data-driven fashion to drive customer success and revenue growth.
• • Day to day, you will collaborate with Sales, Solutions Architects, and Support; forecast revenue and renewals; understand customer goals and implement tailored success plans; drive executive relationships; identify expansion opportunities; manage the full account lifecycle; work independently as a trusted consultant; develop deep product and industry knowledge; lead client meetings; analyze usage for forecasting and risk management; translate client feedback into product requirements; and contribute to improving the customer experience.
• • Triple Whale is a fast-growing intelligence platform that helps over 50,000 ecommerce brands unify data, gain trusted insights through AI, and act on recommendations to grow faster with fewer resources. The company values customer obsession, speed, trustworthiness, curiosity, and acting with integrity.
• • In this role, you will develop expertise in enterprise customer success, strategic account management, and data-driven consulting within the ecommerce SaaS space. You will strengthen your ability to influence executive stakeholders, drive product adoption, manage complex renewals, and shape customer strategy—positioning yourself for growth into senior leadership roles in Customer Success or Go-to-Market functions.