Customer Success Manager - Fleet

Mudflap Inc.

Job Overview

Location

Austin, TX

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager, Fleet at Mudflap Inc., you will drive consistent activation, engagement, and retention across a growing fleet business in the $800B trucking industry, helping truckers save on fuel costs while supporting fuel stop partners with access to hard-to-reach customers.
• You will own a book of 400+ mid-market fleet accounts, turning onboarded customers into active users and re-engaging underperforming accounts through playbook-driven outreach, leveraging AI tools and automation to scale intelligently while knowing when personal outreach is more effective.
• You will join a talented, mission-driven team focused on improving the trucking and logistics industry, with a commitment to quality, continuous self-improvement, and openness to new ideas, operating in a hybrid work model based in Austin, TX.
• You will develop expertise in data-informed account management, AI-assisted customer engagement, and strategic account tiering, while building deep relationships with fleet managers and dispatchers and contributing to product improvements through customer feedback loops.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with ownership of activation, retention, expansion, or revenue outcomes—ideally within SaaS, fintech, or the trucking and logistics industry.
• Proven ability to manage a high-volume portfolio (150+ accounts), with strong organizational systems that ensure consistent follow-up, prioritization, and execution at scale.
• Data-driven mindset with the ability to interpret dashboards, customer usage signals, and account health metrics to proactively prioritize work—and the resourcefulness to build your own reporting views when needed.
• Hands-on experience with customer engagement and automation platforms such as HubSpot, Outreach, Salesloft, or similar, with a clear understanding of when to automate and when a personal touch drives better outcomes.
• Excellent written and verbal communication skills across phone, text, and email, with the ability to build trust through authentic, conversational interactions with fleet managers and dispatchers.
• Experience supporting SMB or mid-market customers is required; familiarity with fleet operators, owner-operators, or the trucking industry is strongly preferred.

🏖️ Benefits

• Competitive salary and equity in a high-growth startup
• Multiple health benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

Skills & Technologies

Remote

$105k-115k

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Mudflap Inc.

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About Mudflap Inc.

Mudflap Inc. operates a mobile application that enables owner-operator truck drivers and small fleets to save on fuel at over 1,500 independent truck stops across the United States. Users reserve discounted fuel through the app, then pay instantly via mobile without needing fleet cards or credit checks. The company partners with fuel retailers to offer lower prices and earns revenue through merchant fees and data services. Founded in 2017 and headquartered in San Francisco, the platform also provides analytics and loyalty rewards to improve fuel purchasing efficiency for small trucking businesses.

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