Customer Success Manager - France 🇫🇷

Alan SAS

Job Overview

Location

Paris, France; Lyon, France; Marseille, France; Bordeaux, France

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Alan, you will partner with strategic customers to maximize their experience through seamless onboarding, high-touch support, and proactive product education, driving long-term loyalty and product adoption.
• Day to day, you will build and maintain strong relationships with key stakeholders, lead complex onboarding processes for large customers, deliver tailored product education via webinars and training sessions, track and present adoption metrics, and act as the voice of the customer to influence product and service improvements.
• Alan is building the new standard in prevention insurance by integrating insurance, prevention, and care into a single acclaimed user experience, serving over 1M+ members across 40K+ companies with €800M+ in ARR, backed by a mission-driven culture focused on making health a daily practice, not just a reactive fix.
• In this role, you will develop deep expertise in customer success within a high-growth SaaS environment, refine your strategic stakeholder engagement and change management skills, contribute to CSM playbook development, and grow as a trusted advisor influencing both customer outcomes and product evolution.

🎯 Requirements

• 5 years proven track record in customer success or enterprise account management
• Strong background in B2B digital companies, specifically working with HR teams on adoption and engagement challenges
• Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams
• Excellence in written and verbal communication (French and English required)
• Demonstrated ability to influence and engage stakeholders at all levels, including C-suite
• Analytical skills for data-driven decision making and reporting

🏖️ Benefits

• Generous equity packages complementing base salary
• Flexible Office: Amazing HQ in Paris or sponsored co-working hubs in Bordeaux, Lyon, or Marseille for hybrid setup
• Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• Flexible vacation policy and flexible working hours
• Delightful healthcare insurance: 100% coverage for you and your children, 90-100% for partners (permanent contracts only)
• Personal growth through coaching: Every Alaner paired with a dedicated coach from day one

Skills & Technologies

Hybrid

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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