Job Overview
Location
Paris, France
Job Type
Full-time
Category
Software Engineering
Date Posted
July 6, 2026
Full Job Description
📋 Description
- • Own the full customer journey for Heidi Health’s hospital and clinic customers across France, ensuring seamless adoption, high engagement, and measurable impact on clinician efficiency and patient care.
- • Lead end-to-end onboarding for new customers, including planning, training, and go-live support, ensuring smooth integration of Heidi’s AI Care Partner into existing clinical workflows.
- • Drive strategic adoption by developing and executing tailored plans to maximize clinician usage, satisfaction, and long-term love for the product.
- • Track and improve key customer success metrics such as time-to-first-value and early activation rates to ensure rapid realization of product value.
- • Proactively identify expansion opportunities within existing accounts and mitigate churn risks through continuous engagement, success planning, and education strategies.
- • Build and maintain executive-level relationships with key stakeholders in public and private healthcare institutions across France.
- • Serve as the primary voice of the customer internally, advocating for customer needs and priorities to product, engineering, and support teams.
- • Resolve operational blockers by collaborating cross-functionally to remove friction points and ensure a seamless customer experience.
- • Gather and synthesize customer feedback to influence product development, feature prioritization, and roadmap decisions.
- • Deliver consistent value through proactive check-ins, educational content, and strategic success reviews at every touchpoint in the customer lifecycle.
- • Manage multiple customer accounts simultaneously with high attention to detail, ensuring quality and consistency across all engagements.
- • Navigate fast-paced, ambiguous environments with a bias for action, making data-informed decisions while staying grounded in the human impact of healthcare.
- • Work closely with clinicians, administrators, and IT teams to understand unique hospital workflows and tailor Heidi’s solution to local healthcare practices in France.
- • Showcase customer wins and success stories to reinforce Heidi’s value proposition and strengthen long-term partnerships.
- • Contribute to scaling customer success processes as Heidi expands across Europe, helping to refine best practices for global deployment.
🎯 Requirements
- • 2+ years in a customer success role at a SaaS company, with proven ability to own the full customer lifecycle
- • Familiarity with France’s healthcare ecosystem (both public and private)
- • Exceptional communication and collaboration skills, with the ability to set and manage expectations with customers and cross-functional teams
- • Highly organised with the ability to manage multiple projects and competing priorities while maintaining attention to detail and quality
- • Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments
- • Medical background (e.g., former doctor, nurse, or allied health professional) preferred
🏖️ Benefits
- • Additional paid day off for your birthday and wellness days
- • A generous personal development budget of $500 per annum
- • Learn from some of the best engineers and creatives, joining a diverse team
- • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
- • If you have an impact quickly, the opportunity to fast track your startup career!
Skills & Technologies
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About Heidi Health Pty Ltd
Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.
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