Job Overview
Location
Remote - Canada
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 2, 2026
Full Job Description
📋 Description
- • As a Customer Success Manager at FrontlineIQ, you will own onboarding, value realization, renewal, and expansion for your book of business, playing a critical role in building and nurturing enterprise-level relationships with customers who are senior leaders in L&D, operations, or sales managing large field sales organizations.
- • Day to day, you will lead structured onboarding engagements (4–10 weeks), deliver live training for admins and end users, act as the primary support contact, monitor usage data to address adoption risks, build multithreaded relationships across customer organizations, deliver executive presentations, serve as a strategic advisor on how FrontlineIQ supports business goals, own renewal strategy and ROI storytelling, identify upsell and cross-sell opportunities, and develop risk mitigation plans when health signals decline.
- • FrontlineIQ is an AI sales coaching platform for in-person sales teams, transforming how frontline salespeople learn and perform through natural voice interactions, real-world role-plays, and AI-powered scrimmaging. Built for sales managers and teams, it delivers real-time coaching, automated goal setting, and actionable insights to grow revenue, boost engagement, and close more deals. Backed by UP.Labs Venture Studio, the company is scaling rapidly with strong customer traction.
- • In this role, you will shape the foundation of the Customer Success function at a pivotal growth stage, directly impact retention, growth, and product direction, develop expertise in enterprise SaaS customer success, master multithreaded relationship building across complex organizations, and gain experience driving value realization and expansion in an early-stage startup environment.
🎯 Requirements
- • 5 or more years in a high touch Customer Success role within SaaS
- • Experience managing enterprise accounts in the $200K to $300K+ ARR range with ability to navigate complex, multi-layered organizations
- • Proven track record of multithreading relationships from frontline teams to the C-suite
- • Comfortable presenting independently to senior executive groups without supervision
- • Experience in an early stage startup, ideally Series A or earlier
- • Demonstrated ownership of renewals and expansion
- • Background in retail software or direct experience working in retail earlier in your career
- • Understanding of coaching philosophy and how managers develop individual performers
- • Exceptional written and verbal English
- • Professional fluency in Spanish and/or French is a plus
🏖️ Benefits
- • Opportunity to join at a pivotal stage and shape the foundation of the Customer Success function
- • Direct impact on retention, growth, and product direction
- • Backed by experienced operators and venture funding with strong traction and resources to win
- • Remote work arrangement based in Canada
- • Chance to help redefine how the world's best sales teams train and perform through AI-powered coaching
Skills & Technologies
About Up Labs Inc.
Up Labs is a digital product studio that specializes in building custom software solutions for businesses. They focus on creating user-centric applications, websites, and mobile apps that drive growth and innovation. Their services include product strategy, UI/UX design, front-end and back-end development, and ongoing support. Up Labs works with startups and established companies across various industries, helping them transform ideas into successful digital products. They emphasize collaboration, agile methodologies, and a commitment to delivering high-quality, scalable solutions tailored to each client's unique needs and objectives.
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