Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • The Customer Success Manager will play a critical role in the success and growth of FURTHER through the retention, expansion and growth of the existing customer base. Customers will sign, stay and grow with FURTHER not just because of the value that they get from the platform but because of how the FURTHER Customer Success team partners with their customers and serves as an extension of their teams.
- • The person will own responsibility for retaining a book of business comprising of mostly segment-specific customers (enterprise or mid-market), serve as the customer’s main point-of-contact, collect and track customer-specific business goals and strategies, and provide expert guidance on how to drive results using Further’s platform and industry knowledge.
- • The person will work closely with the Support, Product and Sales teams, report to the Head of Customer Success (later clarified as Vice President, Customer Success), and collaborate cross-functionally with Sales, Solutions Architects, and Customer Support to drive retention, expansion, and product adoption.
- • The person can learn and achieve deep product expertise, develop consultative and data-driven customer strategies, influence senior stakeholders through storytelling, and grow their impact in a fast-paced startup environment by wearing multiple hats and driving NRR growth through expansion opportunities.
🎯 Requirements
- • 5+ years working in a customer-facing role, such as Customer Success Manager, Customer Success Engineer, Solutions Architect, or Customer Support, in software
- • Experience servicing mid-market and enterprise customer bases with a minimum ACV of $75K
- • Experience analyzing data sets to assess performance over a period of time, draw accurate insights and findings, and communicate to technical and non-technical audiences. Pivot table familiarity in tools like Microsoft Excel or Google Sheets is required.
- • Experience leveraging written and verbal communication skills like code switching to communicate and build relationships with technical and non-technical audiences.
- • Strong organizational skills and attention to detail
- • Confidence and executive presence in customer interactions, with the ability to build trust and guide conversations at multiple organizational levels.
🏖️ Benefits
- • Limited travel (once every quarter or half year) for customer or company events
- • Opportunity to work in a fully remote work environment
- • Chance to work cross-functionally with Sales, Product, and Support teams in a growing startup
- • Ability to drive feature activation and influence product development through customer feedback
- • Opportunity to lead pilot programs and expansion initiatives with direct impact on NRR growth
- • Exposure to data analysis and experimentation methodologies using platforms like Vitally.io
Skills & Technologies
About The Job Sauce
The Job Sauce is a career-coaching firm that helps professionals land six-figure roles through résumé writing, LinkedIn optimization, interview preparation and salary-negotiation training. Founded by former tech recruiter Madeline Mann, the company offers self-paced online programs, live group coaching and one-on-one services aimed at mid-career job seekers. Its methodology focuses on data-driven résumé design, strategic networking and persuasive storytelling to secure interviews and offers faster. The firm has served thousands of clients across technology, finance, healthcare and other industries, publishing free career content on YouTube and LinkedIn to broaden access to job-search best practices.
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