Job Overview
Location
Germany
Job Type
Full-time
Category
Customer Success
Date Posted
March 30, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at iDeals Solutions Group Limited in Germany, you will play a pivotal role in sustaining and expanding the company’s reputation as a market leader in secure business collaboration, directly contributing to customer retention, satisfaction, and revenue growth in the DACH region.
- • You will own the full lifecycle of customer relationships for a portfolio of approximately 250 high-value B2B clients, driving renewals, expansions, and advocacy while ensuring seamless onboarding and long-term product adoption.
- • The Customer Success team at iDeals has been instrumental in securing five consecutive years of Market Leader status on G2, and you will join a high-performing, values-driven organization committed to excellence, collaboration, and customer-centric innovation.
- • You will work cross-functionally with sales, product, and support teams to influence product improvements, shape customer success strategies, and represent the voice of the customer in strategic initiatives.
- • This role offers the opportunity to develop deep expertise in SaaS customer success, strategic account management, and revenue expansion within a global, fast-evolving tech environment, positioning you for leadership growth in customer-facing roles.
- • Day-to-day, you will research and onboard new clients by identifying their business objectives and mapping product value to their use cases, ensuring early alignment and rapid time-to-value.
- • You will conduct structured kick-off and training sessions tailored to client needs, leveraging your communication and presentation skills to drive product adoption and confidence.
- • You will manage your account portfolio through proactive outreach, health scoring, and prioritized engagement, using data and insights to anticipate needs and prevent churn.
- • You will lead renewal negotiations and identify expansion opportunities through upsells and cross-sells, directly impacting MRR/ARR growth by aligning product capabilities with client evolution.
- • You will conduct exit interviews with churned clients to gather actionable feedback and contribute to product and process improvements.
- • You will champion customer advocacy by securing testimonials, case studies, and reference opportunities that strengthen iDeals’ market reputation and support marketing and sales efforts.
- • You will participate in special projects to refine customer success playbooks, introduce new engagement programs, and improve scalability of the CS function across EMEA.
🎯 Requirements
- • Full professional proficiency in English (C1) and native-level fluency in German
- • Minimum 2 years of experience as an Account Manager or Customer Success Manager in a B2B SaaS environment
- • Proven experience managing a book of 50+ accounts with strong organizational, planning, and prioritization skills
- • Demonstrated ability to drive MRR/ARR growth through renewals, upsells, or cross-sells
- • Experience leading commercial conversations involving pricing, discounting, and upselling
- • Customer-centric mindset with high emotional intelligence, empathy, and interpersonal effectiveness
🏖️ Benefits
- • Remote-first flexibility with home office budget, co-working expense coverage, and individual IT budget for equipment
- • Access to Ideals Academy and investment in external learning, including professional literature, subscriptions, and speaker/writer development support
- • Comprehensive well-being package featuring Urban Sports membership, wellness funding, 30 days of paid time off, and paid health-related leave
- • Additional perks including budget for local team meetups and a generous internal referral program
Skills & Technologies
About iDeals Solutions Group Limited
iDeals Solutions Group Limited provides a cloud-based virtual data room platform designed for secure document sharing, due diligence, and collaboration during mergers and acquisitions, fundraising, and corporate transactions. The software enables granular access controls, audit trails, watermarking, and encryption to protect confidential information. Headquartered in London, the company serves financial institutions, law firms, and enterprises in over 30 countries, supporting deal workflows across industries including life sciences, real estate, and energy. Its multilingual interface and 24/7 support aim to streamline complex transaction processes while maintaining compliance with international security standards.
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