Customer Success Manager (Germany)

📋 Description

• • As a Customer Success Manager at iDeals Solutions Group Limited in Germany, you will play a pivotal role in driving customer satisfaction, retention, and growth for high-value B2B clients in the DACH region, directly contributing to the company’s Market Leader status on G2 for five consecutive years.
• • Your day-to-day responsibilities include researching and onboarding new clients, managing a portfolio of approximately 250 accounts through structured follow-ups and proactive engagement, executing renewals and expansions based on usage and growth potential, conducting exit interviews with churned clients, and leading customer advocacy initiatives such as securing reviews, testimonials, and case studies.
• • You will join a customer-centric, global B2B SaaS company trusted by over 2 million users from 300,000 companies worldwide, known for its secure business collaboration products—Ideals Virtual Data Room and Ideals Board—and recognized for excellence in customer success and innovation.
• • In this role, you will develop deep expertise in SaaS customer lifecycle management, strengthen your commercial and strategic account planning skills, and build a measurable track record in revenue retention and expansion within a multinational, fast-evolving environment, with clear pathways for internal mobility and professional growth.