Customer Success Manager, Growth – Bilingual (Spanish/English)

Vanta, Inc.

Job Overview

Location

Remote U.S.

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager, Growth – Bilingual (Spanish/English) at Vanta, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale, contributing to customer retention and the health of the book of business.
• You will work with Vanta customers across industries, functions, and stages of their customer journey in a 1:1 manner while also leveraging 1:many content in both Spanish and English, empowering customers to become self-sufficient Vanta champions and driving them toward specific business outcomes on their timelines.
• You will become a product expert on Vanta’s platform, including compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solutions, and provide insightful technical answers to help customers achieve compliance efficiently.
• You will partner with cross-functional teams including Account Management, Support, Finance, and Product to flag at-risk accounts, provide customer insights, highlight expansion opportunities, and serve as the voice of the customer to drive product and business improvements.
• You will collaborate with your Growth CS team to co-create plays that drive engagement, adoption, and retention across the Vanta customer base, leveraging data from Catalyst, Vanta’s CS platform, to monitor and prioritize your book of business based on customer health indicators.
• You will operate in a highly ambiguous, ever-changing environment, using self-motivation, curiosity, and a bias for action to iterate and improve processes while demonstrating empathy and a proven track record of long-term customer retention.
• You will be authorized to work in the U.S. without sponsorship and open to using AI responsibly to amplify your skills and improve efficiency and impact.

🎯 Requirements

• 2+ years of experience in Customer Success at a SaaS company
• Business-level fluency in Spanish and English — written and spoken
• Background in running a large book of business at scale
• Experience working in the security or compliance industry is preferred
• Excellent communication and critical thinking skills in both Spanish and English, with comfort building relationships and presenting across industries
• Self-motivated and curious: Bias for action and committed to iterating when necessary

🏖️ Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays

Skills & Technologies

Remote

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Vanta, Inc.

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About Vanta, Inc.

Vanta is a San Francisco-based compliance automation platform that helps businesses obtain and maintain SOC 2, ISO 27001, HIPAA, GDPR and other security certifications. Its cloud service continuously monitors infrastructure, collects audit evidence, runs automated tests and produces auditor-ready reports, reducing the manual effort and cost of demonstrating security posture to customers and regulators. Founded in 2017, the company primarily serves high-growth SaaS startups and mid-market technology firms.

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