Job Overview
Location
Australia
Job Type
Full-time
Category
Customer Success
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As the founding Customer Success Manager for Sadie in the Australian market, you will serve as the primary liaison between the company and hotel partners, ensuring seamless adoption, long-term satisfaction, and revenue growth through proactive relationship management and strategic support.
- • You will own the end-to-end onboarding process for new hotel clients, including setting expectations, delivering tailored training, coordinating with integration and support teams, and ensuring full system adoption to drive early value realization.
- • Acting as the main point of contact post-onboarding, you will build trusted relationships with hotel operators and managers, monitor customer health through usage and engagement metrics, and proactively resolve issues before they impact satisfaction or retention.
- • You will gather, track, and analyze customer feedback from hotel partners, identify recurring pain points or feature requests, and advocate for customer needs internally by collaborating with Product and Engineering teams to prioritize roadmap improvements.
- • You will help develop and refine scalable customer success playbooks, standardize processes across onboarding, support, and expansion, and work cross-functionally with Sales, Product, Support, and Marketing to ensure alignment and consistent customer experiences.
- • Focused on retention and growth, you will ensure customers understand and leverage the full value of Sadie’s AI-powered voice platform, identify upsell and cross-sell opportunities, and support expansion within multi-location hotel groups through referrals and expanded usage.
- • You will contribute to a fast-moving, mission-driven startup environment where your empathy, organizational skills, and hospitality industry insight directly influence product evolution and customer outcomes in a high-growth AI technology company.
- • By championing the voice of the customer and driving successful implementations, you will help establish Sadie as a trusted partner in the Australian hospitality sector, contributing to increased guest satisfaction, operational efficiency, and revenue generation for hotel partners.
🎯 Requirements
- • 3+ years of experience in customer success, account management, or hospitality technology roles
- • Previous experience as a front desk hotelier, hotel manager, or in hotel operations
- • Strong written and verbal communication skills with the ability to convey technical concepts clearly to non-technical stakeholders
- • Highly organized, empathetic, and customer-obsessed mindset with a passion for building long-term relationships
- • Comfortable working in fast-paced, ambiguous environments with competing priorities and evolving responsibilities
🏖️ Benefits
- • Opportunity to be the founding Customer Success Manager in Australia, shaping the role and customer success strategy from the ground up
- • Direct impact on product development through close collaboration with Product and Engineering teams based on real customer feedback
- • Work with cutting-edge AI voice technology transforming the hospitality industry, gaining expertise in emerging tech applications
- • Hybrid or remote work flexibility with a supportive, mission-driven team culture headquartered in Montreal but globally distributed
- • Professional growth in a high-growth AI startup backed by Valsoft Corporation, with exposure to cross-functional initiatives and leadership visibility
Skills & Technologies
About Valsoft Corporation
Valsoft Corporation is a software company that acquires and develops vertical market software (VMS) businesses. They focus on acquiring established software companies that serve specific industries, providing them with the resources and expertise to grow and innovate. Valsoft's strategy involves integrating these acquired companies into their portfolio, enhancing their product offerings, and expanding their market reach. They operate across various sectors, including healthcare, finance, and manufacturing, aiming to be a leading consolidator in the VMS space by fostering long-term growth and operational excellence within their acquired businesses.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
