Job Overview
Location
France
Job Type
Full-time
Category
Customer Success
Date Posted
March 30, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager I at Deel, you will serve as the primary point of contact and trusted advisor for French-speaking clients, driving retention, adoption, and expansion by deeply understanding their business needs and aligning Deel’s global payroll and HR solutions to their goals. This role is critical to Deel’s mission of unlocking global opportunity, as you will directly impact customer satisfaction and long-term revenue growth by ensuring clients successfully navigate international hiring, compliance, and payroll complexities.
- • On a day-to-day basis, you will manage a high volume of small-to-mid spend accounts in the SMB/MM or Enterprise segments, proactively identifying risks that could lead to churn and implementing mitigation strategies; build and nurture strong client relationships by conducting regular check-ins, uncovering pain points, and delivering tailored solutions that drive product adoption and expansion opportunities; act as the voice of the customer by systematically collecting product and operational feedback and relaying insights to product, engineering, and compliance teams to influence roadmap priorities; coordinate with internal stakeholders including Sales, Support, Legal, and Product to ensure timely resolution of customer requests and seamless onboarding experiences; and drive feature adoption through targeted enablement, training, and best practice sharing that enhances customer experience and increases lifetime value.
- • You will join a globally distributed, high-performing Customer Success team of over 7,000 employees spanning more than 100 countries and speaking 74 languages, where collaboration, innovation, and customer obsession are core cultural values; Deel’s team is known for its speed, transparency, and commitment to continuous learning, offering you the chance to work alongside top talent in a fast-paced, mission-driven environment that values autonomy and impact.
- • In this role, you will develop deep expertise in global payroll, HR compliance, and international employment regulations while honing your skills in consultative selling, data-driven decision-making, cross-functional project management, and stakeholder influence; you’ll gain exposure to cutting-edge SaaS metrics, customer health scoring, and renewal forecasting, positioning you for accelerated career growth into senior Customer Success, Account Management, or Leadership roles within Deel’s rapidly scaling global organization.
🎯 Requirements
- • Minimum of 2+ years of relevant work experience in client-facing roles, with proven success in fast-growth startups, top-tier management consulting, investment banking, or private equity environments
- • Demonstrated ability to build and maintain strong client relationships, remain calm under pressure, and act as a trusted advisor during complex or ambiguous situations
- • Strong quantitative and analytical skills, with the ability to synthesize complex data sets into clear, actionable insights—SQL expertise not required but comfort with data manipulation and interpretation essential
- • Fluent proficiency in both French and English, enabling effective communication with clients and internal teams across regions
- • Self-motivated, resilient, and growth-oriented mindset with a track record of taking initiative, delivering measurable impact, and thriving in high-responsibility, fast-paced settings
🏖️ Benefits
- • Stock grant opportunities tied to role, employment status, and location, allowing you to share in Deel’s success as a shareholder
- • Flexible remote work policy with optional access to WeWork spaces, supporting work-life balance and productivity regardless of location
- • Additional perks and benefits customized by employment status and country, reflecting Deel’s commitment to inclusive and accessible total rewards
Skills & Technologies
Remote
About Deel, Inc.
Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
⏰ EXPIRES SOON
Silver.com LLC
Argentina
Full-time
Expires Apr 29, 2026 (Soon)
AWS
GCP
Docker
+1 more
2 months ago
