Customer Success Manager II

📋 Description

• • As a Customer Success Manager II at HighLevel Inc., you will play a pivotal role in ensuring customer satisfaction, retention, and growth by serving as the primary advocate and strategic partner for our clients. Your work directly impacts customer lifetime value and helps drive the success of agencies, entrepreneurs, and businesses using our AI-powered sales and marketing platform.
• • Day to day, you will manage a portfolio of customer accounts, conduct regular business reviews, identify expansion opportunities, provide product guidance and training, resolve escalations, and collaborate with internal teams to ensure seamless onboarding and ongoing support. You will also gather customer feedback to inform product improvements and contribute to customer health scoring and retention strategies.
• • You will join a global, remote-first team of over 1,500 members across 15+ countries, where innovation, collaboration, and customer impact are central to our culture. HighLevel is building more than software—we’re fostering a community where ideas are celebrated and people come first, no matter their location.
• • In this role, you will develop deep expertise in customer success strategy, SaaS platforms, and digital marketing tools while advancing your skills in account management, data-driven decision making, and cross-functional leadership. You’ll have the opportunity to grow into senior customer success or leadership roles while making a measurable impact on customer outcomes and business growth.