Customer Success Manager - IMM

Propelus Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Propelus Inc., you will be responsible for ensuring the success and satisfaction of a portfolio of customers in the healthcare compliance technology space, serving as their primary advocate and driving long-term value through proactive engagement and strategic guidance.
• Day to day, you will manage assigned customer accounts, build and maintain relationships with key stakeholders, onboard new customers in partnership with Professional Services, create and execute shared success plans, monitor customer health using CSP systems, collaborate with Support and Product teams to resolve challenges, conduct regular business reviews, provide product guidance, identify upsell and expansion opportunities, and develop customer advocates through case studies and testimonials.
• Propelus Inc. is a trusted leader in workforce compliance management for healthcare, simplifying complex operations for millions of professionals, employers, and regulators through innovative technology and strategic partnerships, with over 20 years of experience delivering seamless compliance solutions and fostering a safer, healthier workforce.
• In this role, you will develop deep expertise in customer success methodologies, healthcare compliance SaaS, and cross-functional collaboration, while building a track record of driving retention, expansion, and customer advocacy that contributes directly to company growth and your professional advancement.

🎯 Requirements

• Bachelor's degree in a related field such as Business Administration, Marketing, or Communications
• 2+ years of experience in a customer-facing role, preferably in SaaS or technology
• Strong understanding of customer success principles and practices
• Excellent communication, interpersonal, and presentation skills
• Proven ability to build and maintain strong customer relationships
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proficiency in using CRM/CSP software such as Salesforce or HubSpot
• Strong analytical and problem-solving skills
• Experience with compliance management software is a plus
• Certification in Customer Success Management is an advantage

🏖️ Benefits

• Recognized as one of BuiltIn's 2025 Best Places to Work and a Silver Stevie® Award Winner for Great Employers
• Professional development allowance for personal and career growth
• Flexible work arrangements with ample PTO, including paid time off for volunteering, birthdays, and new parenthood
• 401K with company matching and financial planning education resources
• Choice of HSA, FSA, or traditional insurance for medical, dental, and vision coverage
• Lifestyle Spending Account (LSA) for wellness, WFH equipment, gym memberships, and more
• For LATAM employees: 100% company-paid health insurance with national and international coverage, life insurance, and Propelus Flex Club with monthly redeemable points

Skills & Technologies

REST

Remote

Degree Required

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Propelus Inc.

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About Propelus Inc.

Propelus Inc. delivers cloud-based workforce compliance and professional development software for healthcare, government, and education sectors. The platform automates license verification, continuing education tracking, and credential management to reduce regulatory risk and administrative burden. It consolidates data from licensing boards and training providers, enabling real-time monitoring and renewal workflows. Headquartered in Austin, Texas, Propelus serves thousands of organizations across the United States, helping them maintain compliance while supporting employee growth through integrated learning and certification tools.

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