Customer Success Manager (m/f/d)

Sereact GmbH

Job Overview

Location

Stuttgart Schockenriedstr. 17

Job Type

Full-time

Full Job Description

📋 Description

• As one of the first Customer Success Managers at Sereact GmbH, you will own and grow the company’s most important customer relationships, ensuring successful value generation from AI-powered robotics solutions in industrial settings like warehouses and factories.
• Your day-to-day responsibilities include owning strategic customer relationships end-to-end (onboarding, adoption, retention, expansion), acting as a trusted advisor to operational and executive stakeholders, driving customer value realization and ROI, identifying and closing expansion opportunities, developing tailored account growth strategies including QBRs and EBRs, and partnering with Product, Engineering, and Operations to translate customer needs into roadmap input.
• You will join a fast-scaling AI robotics company on a mission to redefine how physical work gets done by closing automation gaps that traditional systems cannot solve, with a focus on Fashion, General Merchandise, E-Grocery, and 3PL customers.
• In this role, you will help build the foundation, processes, and playbooks for Customer Success at Sereact, gain high ownership and direct impact on revenue and retention, and develop expertise at the intersection of AI, robotics, and real-world operations while shaping the future of industrial automation.

🎯 Requirements

• Strong understanding of intralogistics, automation, robotics, or industrial tech
• Experience managing and growing enterprise or strategic accounts
• Background in a scale-up or fast-growing environment
• Proven ability to drive commercial expansion and customer outcomes
• High technical affinity; engineering background a plus
• Excellent communication and stakeholder management skills
• Fluent in English (other languages are a plus)

🏖️ Benefits

• Wellpass (gym membership)
• Flexible work schedule: Remote or hybrid from the Stuttgart area – design your own working day
• Company car: An exclusive mobility offer that accompanies you everywhere
• Attractive remuneration: Competitive salary plus attractive bonus options
• Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry
• Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry

Skills & Technologies

Remote

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Sereact GmbH

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About Sereact GmbH

Sereact is a German robotics software company founded in 2021 at the University of Stuttgart. It provides AI-driven vision and manipulation technology that lets industrial robots autonomously pick, place and handle arbitrary objects without manual programming or training data. The company’s transformer-based models integrate with existing warehouse and factory systems, enabling same-day deployment for logistics, e-commerce and manufacturing customers seeking flexible automation.

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