Customer Success Manager, Mid-Market

Scribe

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager for Scribe’s Mid-Market segment, you will serve as the trusted advisor and primary point of contact for Enterprise customers, ensuring they achieve measurable value from the Workflow AI platform by guiding them through onboarding, driving adoption, and securing renewals—directly contributing to customer retention, revenue growth, and Scribe’s mission to uplevel how work gets done.
• You will own the full customer lifecycle for your portfolio: leading tailored onboarding experiences that align with each customer’s unique business needs, advising on best practices using your deep product expertise, monitoring usage and activity data to calculate and communicate ROI, identifying expansion opportunities through strategic engagement with champions, managing contract renewals to maintain best-in-class retention, and partnering with Account Executives to execute growth initiatives—all while collaborating cross-functionally with Product, Marketing, and Support teams to surface customer insights and spearhead strategic projects that improve adoption, retention, and expansion metrics.
• You will join a high-performing, values-driven Go To Market team at Scribe, a LinkedIn Top Startup valued at over $1 billion with more than 5 million users across 600,000 businesses, where you’ll work alongside exceptionally talented teammates who are passionate about building impactful solutions and winning together through clarity, rapid learning, and relentless customer focus.
• In this role, you will develop advanced SaaS customer success expertise, sharpen your ability to translate technical capabilities into business outcomes, gain experience managing complex enterprise relationships in a high-growth environment, and position yourself for continued career advancement at a company where 94% of the Fortune 500 rely on Scribe to optimize workflows—allowing you to make a tangible impact on how teams work smarter, faster, and more consistently.

🎯 Requirements

• 3-6 years of relevant work experience in customer success, account management, or a related SaaS-facing role, with a demonstrated interest in building new skills and growing your career at a fast-paced startup.
• Proven ability to manage a high-touch book of business from onboarding through renewals, including experience owning subscription renewals and expansion targets for SaaS solutions.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences, deliver engaging presentations, and influence stakeholders across organizations.
• Excellent organizational and time-management abilities, enabling you to coordinate meetings, track deliverables, and manage a large volume of customer interactions effectively.
• Strong problem-solving skills, including the capacity to recognize common business challenges and propose practical, technology-enabled solutions using Scribe’s platform.
• Passion for technology and a proven ability to quickly learn and master new SaaS software applications, coupled with a techno-functional mindset that connects features to real-world business applications.

🏖️ Benefits

• Competitive salaries ranging from $100k–$130k OTE (outside SF/NYC/Seattle) to $120k–$150k OTE (in SF, NYC, Seattle), plus equity in a hypergrowth startup valued at over $1 billion.
• Comprehensive healthcare benefits, flexible PTO, 401k plan, parental leave, and a WFH stipend to support remote work.
• Commuter benefits for employees based in the San Francisco office.
• Opportunity to work with some of the nicest and smartest teammates in the industry, fostering a collaborative and inspiring workplace culture.
• Access to equity in a fast-scaling, mission-driven company backed by leading investors and recognized as a LinkedIn Top Startup.

Skills & Technologies

Mid-level

Onsite

$120k-150k

Degree Required

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Scribe

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About Scribe

ScribeHow.com is the fastest way to turn any process into a step-by-step visual guide. Our AI screen recorder watches your workflow, auto-writes crystal-clear instructions, adds annotated screenshots, and publishes a branded, shareable how-to in minutes. Replace endless Zoom walk-throughs, stale PDFs, and ticket backlogs with living docs that customers, teammates, and new hires can replay, search, and translate instantly. Built for SaaS onboarding, SOPs, support, and training, ScribeHow slashes ramp-up time, cuts support volume, and keeps knowledge always up to date so teams scale without slowing down.

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