Customer Success Manager, Mid-Market

📋 Description

• • As a Customer Success Manager at Triple Whale, you will own relationships with Mid-Market clients and lead their program strategy in a consultative and data-driven fashion, serving as a trusted advisor on marketing strategy, best practices, and feature functionality to drive retention and growth.
• • Day to day, you will collaborate with Sales, Solutions Architects, and Support to deliver maximum client value, analyze customer usage for accurate renewal forecasting, develop tailored success plans, lead executive-level client meetings, and translate client feedback into product requirements while managing the full account lifecycle from goal-setting to renewals.
• • Triple Whale is a fast-growing intelligence platform trusted by over 50,000 ecommerce brands to unify data, gain trustworthy insights through AI, and activate recommendations via automation and AI agents—empowering brands to scale efficiently with fewer resources.
• • In this role, you will deepen your expertise in ecommerce and SaaS customer success, sharpen consultative and data-driven account management skills, influence product development through client insights, and grow your impact within a high-velocity, mission-driven team focused on customer obsession and rapid iteration.