Job Overview
Location
Remote Colorado
Job Type
Full-time
Category
Customer Success
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager for Mid Market at RingCentral, you will serve as the primary point of contact for high-value customers, driving retention, expansion, and satisfaction by aligning product adoption with business goals and acting as a trusted advisor throughout the customer lifecycle.
- • Day to day, you will encourage customers to adopt new features that drive business outcomes, conduct quarterly success reviews to measure value realization, track renewals and identify upsell/cross-sell opportunities, analyze usage data and CS health indicators to predict churn risk, and proactively address dissatisfaction by coordinating with internal teams including Sales, Product, Engineering, and Support.
- • You will act as a subject matter expert and internal advocate for customer needs, relaying feedback to Product, Marketing, and Engineering teams to influence roadmap decisions, while aligning customers with enablement resources such as training, documentation, and technical support to ensure successful platform adoption.
- • RingCentral’s Customer Success team is a strategic, cross-functional unit focused on maximizing customer lifetime value through proactive engagement, data-driven insights, and seamless collaboration across departments to deliver exceptional experiences at scale.
- • In this role, you will develop deep expertise in SaaS customer success methodologies, AI-enabled communication platforms (including RingSense AI), and enterprise account management, while building skills in forecasting, risk mitigation, stakeholder influence, and revenue expansion—positioning you for advancement into senior CSM, team lead, or account strategy roles.
🎯 Requirements
- • 1-4 years of direct, verifiable enterprise-level experience in customer success, consulting, or account management within a SaaS or startup environment.
- • Bachelor’s Degree or equivalent experience in Customer Success, Consulting, Account Management, or a related field.
- • Proven ability to communicate effectively with internal and external stakeholders, including Sales, Product, Engineering, and Executive leadership, with strong verbal and written communication skills.
- • Proficiency with Salesforce and customer success platforms (e.g., Gainsight, Totango), plus comfort using AI, automation tools, and digital technologies to track usage, health scores, and engagement.
- • Demonstrated ability to manage multiple customer engagements simultaneously in a fast-paced environment, with a bias for action, strong task management, and self-starter mentality.
- • Experience evaluating churn and downsell risk using scoring tools, conducting quarterly business reviews, and owning the renewal process in collaboration with account teams.
🏖️ Benefits
- • Comprehensive medical, dental, vision, disability, and life insurance coverage, plus Health Savings Account (HSA), Flexible Spending Accounts (FSAs), and commuter benefits to support holistic well-being.
- • 401(k) company match and Employee Stock Purchase Plan (ESPP) to help build long-term financial security and ownership in RingCentral’s success.
- • Generous paid time off, paid sick leave, paid parental and pregnancy leave, and family-forming benefits including IVF, adoption assistance, and fertility preservation.
- • Emergency backup care for children, adults, and pets, Employee Assistance Program (EAP) with 24/7 counseling, free legal services for estate planning and advice, and student loan refinancing assistance.
- • Employee 1:1 coaching, referral bonuses, and exclusive perks and discounts program to support personal and professional growth.
Skills & Technologies
About RingCentral, Inc.
RingCentral, Inc. is a publicly traded cloud communications and collaboration platform provider headquartered in Belmont, California. It offers enterprise-grade voice, video, messaging, and contact-center solutions delivered via a unified communications-as-a-service model. The platform integrates with business applications such as Microsoft 365, Google Workspace, Salesforce, and others to streamline workflows. Founded in 1999, the company serves organizations ranging from small businesses to large enterprises across multiple industries, including healthcare, financial services, retail, and government. RingCentral supports global operations with data centers and carrier partnerships, providing reliability and scalability for hybrid work environments.
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