Customer Success Manager, Mid-Market (Shopify)

📋 Description

• • As a Mid-Market Shopify Customer Success Manager at Narvar, you will own the success of industry-leading brands on the Narvar platform, driving user adoption, retention, and expansion by acting as a strategic partner to clients and ensuring they achieve measurable ROI from Narvar’s post-purchase solutions.
• • Day to day, you will own customer health from go-live through renewal, proactively engage clients to demonstrate value and identify growth opportunities, use data insights to track health and mitigate churn risk, provide technical guidance on product features, contribute to team scalability through process optimization, collaborate with product and engineering to synthesize feedback, partner with sales on renewal and expansion planning, and work cross-functionally to resolve technical or operational challenges.
• • Narvar is a mission-driven company simplifying post-purchase experiences for consumers, working with iconic brands like Nike, GameStop, and Neiman Marcus across 1300+ retailers globally, with hubs in San Francisco, Atlanta, London, and Bangalore, and a culture that values innovation, inclusivity, and celebrating both professional and personal milestones.
• • In this role, you will deepen your expertise in Shopify ecosystems, retail logistics, and enterprise customer success, develop advanced data-driven consulting skills, influence product roadmaps through customer insights, and grow as a trusted advisor capable of managing complex mid-market accounts while contributing to Narvar’s mission of driving loyalty through seamless post-purchase experiences.