Customer Success Manager, Milady (Remote)

📋 Description

• • As a Customer Success Manager at Cengage, you will drive digital adoption and ensure customer success for valued clients, playing a pivotal role in the company’s growth strategy by helping educators and institutions effectively use digital learning tools.
• • You will lead onboarding and activation for new digital customers, deliver instructor mentoring to build digital teaching confidence, monitor usage patterns, conduct quarterly health-check calls, maintain Salesforce hygiene, mentor customers on analytics and curriculum alignment, navigate digital challenges, and identify opportunities for expansion and upselling.
• • Cengage is a global education technology company serving millions of learners, committed to innovation, inclusion, and helping students achieve their dreams through affordable, quality digital products like MindTap and Cengage Unlimited across higher education, workforce skills, and secondary education markets.
• • In this role, you will develop deep expertise in educational technology, strengthen consultative and relationship-building skills, gain experience in data-driven customer health monitoring, and grow your ability to drive retention and expansion within a mission-driven organization focused on learning outcomes.