Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 8, 2026
Full Job Description
đź“‹ Description
- • Join Remote, a pioneering company revolutionizing the way businesses manage global talent, as a Customer Success Manager (CSM) for our Mid-Market (MM) Enterprise (ENT) segment in the EMEA region.
- • In this pivotal role, you will be instrumental in nurturing and expanding our relationships with a portfolio of Mid-Market Enterprise clients across Europe, the Middle East, and Africa, ensuring they derive maximum value from Remote's comprehensive global employment solutions.
- • You will act as the primary point of contact and trusted advisor for your assigned clients, guiding them through their journey with Remote, from onboarding and adoption to ongoing engagement and strategic growth.
- • Your core mission will be to drive customer satisfaction, retention, and expansion by deeply understanding client needs, proactively identifying opportunities, and delivering exceptional support and strategic guidance.
- • This role demands a proactive, empathetic, and business-minded individual who can navigate complex client organizations and advocate effectively for their success.
- • You will be responsible for developing and executing tailored success plans for each client, aligning Remote's offerings with their specific business objectives and challenges.
- • This includes understanding their international hiring strategies, compliance requirements, payroll needs, and benefits administration, and demonstrating how Remote can be a strategic partner in achieving these goals.
- • A key aspect of your role will involve conducting regular business reviews (QBRs) with clients to assess their progress, identify areas for improvement, and showcase the value Remote delivers.
- • You will proactively monitor client health, identifying potential risks or churn indicators and implementing strategies to mitigate them, ensuring high levels of customer loyalty.
- • Collaboration is key; you will work closely with our Sales, Onboarding, Product, and Support teams to ensure a seamless and positive client experience throughout their lifecycle.
- • You will be a champion for your clients internally, providing valuable feedback to our Product and Engineering teams to influence the development of new features and improvements that address market needs.
- • Educating clients on best practices for global employment, compliance, and employee experience will be a significant part of your responsibilities, positioning you as a thought leader.
- • You will identify and pursue opportunities for account expansion, upselling, and cross-selling Remote's suite of services, contributing directly to revenue growth.
- • This role requires a deep understanding of the challenges and opportunities associated with international hiring and managing a global workforce, particularly within the Mid-Market Enterprise segment.
- • You will stay abreast of industry trends, regulatory changes, and competitive landscapes within the EMEA region to provide informed guidance to your clients.
- • Developing strong, long-term relationships built on trust, reliability, and mutual success will be the hallmark of your approach.
- • You will be adept at managing multiple client accounts simultaneously, prioritizing tasks effectively, and meeting deadlines in a fast-paced, remote-first environment.
- • The ability to articulate complex solutions in a clear and concise manner, both verbally and in writing, is essential.
- • You will contribute to the growth and evolution of Remote's Customer Success function by sharing best practices, contributing to playbooks, and mentoring junior team members as the team scales.
- • Ultimately, you will be a key driver of Remote's mission to make global employment accessible and seamless for businesses everywhere, ensuring our MM ENT clients in EMEA thrive.
- • This role offers the opportunity to work with a diverse range of innovative companies and make a tangible impact on their international growth strategies.
- • You will be empowered to take ownership of your client portfolio and drive meaningful outcomes, supported by a collaborative and forward-thinking team.
- • Embrace the challenge of helping businesses navigate the complexities of global expansion with confidence and ease, powered by Remote's innovative platform.
- • Your success will be measured by key metrics such as client retention, net revenue retention (NRR), customer satisfaction (CSAT), and expansion revenue within your portfolio.
- • You will be a proactive problem-solver, anticipating client needs before they arise and offering solutions that exceed expectations.
- • This is a unique opportunity to be at the forefront of the future of work, helping companies build and manage their global teams effectively and compliantly.
- • You will leverage data and insights to understand client usage patterns, identify adoption gaps, and provide targeted interventions to maximize value realization.
- • Contribute to building a world-class Customer Success organization by actively participating in team initiatives and knowledge sharing.
- • You will be a key advocate for the customer experience, ensuring that client feedback is systematically captured and utilized for continuous improvement across the organization.
- • Develop a deep understanding of Remote's product roadmap and effectively communicate upcoming features and benefits to clients, driving adoption and excitement.
- • Navigate and resolve client escalations with a calm, professional, and solution-oriented approach, ensuring swift and satisfactory resolutions.
- • Foster a community of engaged users by encouraging participation in webinars, customer forums, and other engagement opportunities.
- • You will be a strategic partner, helping clients leverage Remote not just for compliance and payroll, but as a tool for talent acquisition, employee engagement, and overall business growth.
🎯 Requirements
- • Proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within a SaaS or technology company.
- • Demonstrated understanding of the challenges and complexities of international hiring, global payroll, and compliance.
- • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels.
- • Strong problem-solving abilities and a proactive, results-oriented approach.
- • Experience managing a portfolio of mid-market or enterprise-level clients.
- • Fluency in English is essential; proficiency in additional EMEA languages is a strong plus.
- • Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms.
🏖️ Benefits
- • Competitive salary and equity package, reflecting our commitment to fair, unbiased compensation above in-location rates.
- • Comprehensive health, dental, and vision insurance (where applicable based on location).
- • Generous paid time off and holidays, encouraging work-life balance.
- • Professional development opportunities, including access to training, conferences, and continuous learning resources.
- • Remote work flexibility, allowing you to work from anywhere within an approved region.
- • Opportunities for career growth and internal mobility within a rapidly expanding global company.
Skills & Technologies
Remote
About Remote Technologies Inc.
Remote Technologies Inc. provides a cloud-based global payroll, tax, and HR compliance platform that lets companies hire, pay, and manage employees and contractors in over 170 countries without setting up local entities. The software automates onboarding, localized contracts, benefits administration, time tracking, and multi-currency payments while ensuring adherence to local labor and tax regulations. Remote handles visa sponsorships, equity incentives, and intellectual-property protection, serving distributed teams ranging from startups to Fortune 500 enterprises seeking compliant international workforce expansion.
