Customer Success Manager, North (UK)

Partly Limited

Job Overview

Location

Manchester, United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager for repairers, you'll own the moment a UK repairer goes from signed to weekly active, and you'll build the process that makes that repeatable.
• You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems.
• Once Sales signs a repairer, you take the handoff and drive them to become weekly active, then turn what works into playbooks, tracking and tooling the whole team can run on.
• Weekly active repairers is the number you own, and helping the team scale how it gets there is the bigger prize.
• This is a hands-on, scrappy role for someone who wants real ownership.
• If you're the person who spots the manual, repetitive thing and quietly systematises it, this role is built for you.
• Activate newly signed repairers. Take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders.
• Build the activation and retention playbook. Turn what works into documented, repeatable process the rest of CS can adopt, so activation scales beyond what any one person can carry.
• Bring data and systems rigour. Set up and maintain clean tracking of repairer health and weekly active.
• Drive adoption and retention. Run regular check-ins, lift usage of the features that matter, spot churn risk early, and reactivate dormant accounts.
• Be the repairer's main contact post-signature. Become the trusted day-to-day contact repairers call when they need something, and resolve issues end-to-end with Support and Product rather than passing them on.
• Be the Voice of the Repairer internally. Synthesise repairer needs, pain points and feedback into a clear point of view for Product, Engineering and the commercial team.
• Early customer success or account management experience.
• A process and systems builder.
• Comfortable with data and tools.
• Hands-on, organised and scrappy.
• Strong communicator across audiences.
• Ownership mindset and high potential.
• (Bonus) Automotive, marketplace or B2B SaaS exposure.
• 🪅BENEFITS
• Competitive base salary + equity.
• Commuting Allowance.
• Annual global offsite in New Zealand.
• Parental leave: Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work.
• Team lunches: Lunch provided daily (Monday to Friday) in the office.
• Flexible working hours: We have flexible working hours and default to working from the office.
• Season openers & events: We host regular events, including quarterly 'season openers' for our UK/EU team, monthly team catch-ups, and weekly happy hours.
• Healthy body, healthy mind: Every team member gets a £750 annual wellness allowance on a Partly-branded card.

🎯 Requirements

• Early customer success or account management experience.
• A process and systems builder.
• Comfortable with data and tools.
• Hands-on, organised and scrappy.
• Strong communicator across audiences.
• Ownership mindset and high potential.

🏖️ Benefits

• Competitive base salary + equity.
• Commuting Allowance.
• Annual global offsite in New Zealand.
• Parental leave: Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work.
• Team lunches: Lunch provided daily (Monday to Friday) in the office.
• Flexible working hours: We have flexible working hours and default to working from the office.
• Season openers & events: We host regular events, including quarterly 'season openers' for our UK/EU team, monthly team catch-ups, and weekly happy hours.
• Healthy body, healthy mind: Every team member gets a £750 annual wellness allowance on a Partly-branded card.

Skills & Technologies

REST

Onsite

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Partly Limited

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About Partly Limited

Partly Limited operates a global marketplace and data platform that catalogs millions of auto parts from salvage yards, dismantlers and recyclers. It provides APIs and software tools that enable insurers, repairers and parts suppliers to identify, price and source OEM, aftermarket and recycled components in real time. Founded in 2020 in Christchurch, New Zealand, the company aggregates inventory from yards across North America, Europe and Oceania, applying machine-learning models to cross-reference parts numbers, fitment data and pricing for the collision and mechanical repair ecosystem.

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