Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
March 26, 2026
Full Job Description
đź“‹ Description
- • Customer Success Manager role focused on managing complex client implementations for a technology company specializing in sports and entertainment visualization solutions, ensuring seamless delivery from project initiation to launch while maintaining momentum despite evolving requirements or external dependencies.
- • Day-to-day responsibilities include owning end-to-end delivery of client projects, managing multiple simultaneous implementations, coordinating cross-functional teams (Product, 3D, Engineering, Finance), overseeing timelines, risks, and dependencies, serving as the primary client contact during implementation, providing regular updates, managing expectations, promoting client accountability for data and milestones, handling scope changes, escalating risks when needed, identifying expansion opportunities for client solution usage, contributing to structured customer journeys that maximize value, and sharing insights to evolve the Customer Success function toward a proactive, value-driven model.
- • The role sits within an international team supporting a growing tech client in the event visualization space, where the Customer Success function is evolving to become more proactive and value-oriented, offering the opportunity to help shape processes and contribute to scalable client success strategies.
- • In this role, the individual will develop expertise in managing complex, multi-stakeholder implementations in a fast-growing SaaS-adjacent environment, gain experience coordinating across Product, Engineering, and Finance teams, refine stakeholder and client communication skills in bilingual (Spanish/English) settings, and contribute to the maturation of a Customer Success organization by helping define value-based engagement models and customer journey frameworks.
🎯 Requirements
- • Minimum 3+ years of experience in Customer Success, Onboarding, Implementation, or Project Management
- • Strong organizational skills with proven ability to manage multiple complex client projects simultaneously
- • Excellent communication and stakeholder management abilities, including comfort coordinating cross-functional teams
- • High attention to detail and strong organizational capabilities
- • Fluency in both Spanish and English; additional languages are a plus
🏖️ Benefits
- • Fully remote work arrangement
- • Full-time schedule (8 hours per day)
- • 12-month contract with potential for renewal based on performance
- • Competitive monthly compensation between $2,000 and $2,500 USD
- • Open to candidates from Spanish-speaking Latin America only
Skills & Technologies
About Workana Limited
Workana is a leading freelance platform connecting businesses with skilled professionals across Latin America. It facilitates remote work by offering a marketplace for a wide range of services, including design, programming, marketing, translation, and administrative support. Companies can post projects, and freelancers can bid on them, fostering a dynamic and efficient hiring process. Workana emphasizes security, payment protection, and dispute resolution to ensure a trustworthy environment for both clients and freelancers. The platform aims to empower individuals and businesses by democratizing access to talent and opportunities within the digital economy.
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