Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Success
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • As a PSA Verified Customer Success Manager, you will play a vital role in the PSA Verified repack ecosystem, working directly with Verified clients to maintain and expand their repack business while ensuring order readiness and delivery to uphold trust and confidence among collectors and buyers.
- • You will maintain acquisition and delivery schedules, forecast client orders for Vault Operations readiness, create client check-ins, identify growth opportunities, suggest high-value inventory, coordinate PSA offers campaigns, monitor social media feedback, review box supply needs with Vault Operations, work with data and finance teams on client reporting, catalog production issues, and collaborate on workflow improvements.
- • You will report to the Senior Manager, Vault Operations & Customer Experience and work remotely with preference for candidates within a commutable distance of East Coast offices in Jersey City, NJ and New Castle, DE.
- • Collectors Universe, Inc. is a global leader in collectibles authentication, grading, vaulting, and sales, operating through subsidiaries like PSA, PCGS, Beckett, SGC, and Card Ladder, with over 3,000 employees across multiple international locations and a mission to modernize the collectibles experience for passionate collectors worldwide.
- • In this role, you will develop expertise in fulfillment ecosystems, supply forecasting, cross-functional collaboration, and customer experience excellence while contributing to the growth and reliability of the PSA Verified repack business.
🎯 Requirements
- • Familiarity and prior experience with standard concepts, practices, and procedures within the fulfillment ecosystem
- • Proven ability to work independently and meet deadlines
- • Passion for customer experience with a demonstrated track record of going above and beyond to create excellent customer experiences
- • Prior experience in supply forecasting preferred
- • Strong attention to detail along with excellent research skills
- • Strong organizational skills and the ability to manage multiple tasks simultaneously
- • Strong understanding of Google Sheets, Docs and similar tools
- • Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teams
- • Familiarity for card collecting and trading, with prior experience in the field being highly desirable
🏖️ Benefits
- • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- • 401(K) Matching Plan: Competitive 401k matching plan to support future financial goals
- • Vacation: All salaried employees are eligible for flexible time-off
- • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- • Employee Discounts: Employees receive discounts on select grading services for approved submissions
- • Flexible Hours: Many teams offer flexible schedules with varying shifts to accommodate employee needs
- • Fun Working Environment: Team members are invited to participate in celebrations, holiday events, and team building activities
Skills & Technologies
About Collectors Universe, Inc.
Collectors Universe, Inc. is a third-party authentication, grading and related services company for high-value collectibles, primarily coins, trading cards, sports memorabilia, autographs and stamps. Founded in 1986 and headquartered in Santa Ana, California, it operates Certified Collectibles Group subsidiaries PSA, PCGS and others, providing standardized grading, encapsulation and population reports that establish market confidence. Revenue derives from grading fees, membership and online reference tools. After going private in a 2021 acquisition led by entrepreneur Nat Turner, it continues to serve collectors, dealers and auction houses worldwide while expanding digital resources and China operations.
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