Job Overview
Location
2 Locations
Job Type
Full-time
Category
Customer Success
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • As a PSA Verified Customer Success Manager, you will play a vital role in the PSA Verified repack ecosystem, working directly with Verified clients to maintain and expand their repack business while ensuring order readiness and delivery to uphold trust and confidence among collectors and buyers.
- • Day to day, you will maintain acquisition and delivery schedules, forecast client orders, create client check-ins, identify product growth opportunities, suggest high-value inventory, coordinate PSA offers campaigns, monitor social media feedback, collaborate with Vault Operations on box supply, work with data and finance teams on client health and reporting, catalog production issues, and improve workflows and logistical processes.
- • Collectors Universe, Inc. is the leading creator of innovative technology for collectors worldwide, grading, authenticating, vaulting, and selling millions of collectibles through subsidiaries like PSA, PCGS, Beckett, SGC, and Card Ladder, with over 3000 employees across global offices including Santa Ana, CA and Plano, TX.
- • In this role, you will deepen your expertise in customer success within the collectibles industry, strengthen cross-functional collaboration skills, and contribute to process improvements that enhance client satisfaction and operational efficiency in a mission-driven, growing organization.
🎯 Requirements
- • Familiarity and prior experience with standard concepts, practices, and procedures within the fulfillment ecosystem
- • Proven ability to work independently and meet deadlines
- • Strong attention to detail along with excellent research skills
- • Strong organizational skills and the ability to manage multiple tasks simultaneously
- • Strong understanding of Google Sheets, Docs and similar tools
- • Excellent written and verbal communication skills along with collaboration skills to work effectively with cross-functional teams
🏖️ Benefits
- • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- • 401(K) Matching Plan: Competitive 401k matching plan to support future financial goals
- • Vacation: All salaried employees are eligible for flexible time-off
- • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- • Employee Discounts: Employees receive discounts on select grading services for approved submissions
Skills & Technologies
About Collectors Universe, Inc.
Collectors Universe, Inc. is a third-party authentication, grading and related services company for high-value collectibles, primarily coins, trading cards, sports memorabilia, autographs and stamps. Founded in 1986 and headquartered in Santa Ana, California, it operates Certified Collectibles Group subsidiaries PSA, PCGS and others, providing standardized grading, encapsulation and population reports that establish market confidence. Revenue derives from grading fees, membership and online reference tools. After going private in a 2021 acquisition led by entrepreneur Nat Turner, it continues to serve collectors, dealers and auction houses worldwide while expanding digital resources and China operations.
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