Customer Success Manager - Public Sector

UiPath, Inc.

Job Overview

Location

Remote-Maryland

Job Type

Full-time

Full Job Description

📋 Description

• Own the post-sale adoption strategy for assigned federal accounts, including the customer’s adoption and enablement roadmap, value delivery plan, and success milestones
• Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact
• Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews
• Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies
• Serve as a trusted advisor to customer executives and program leaders, maintaining alignment around mission priorities, business outcomes, renewal readiness, and expansion opportunities
• Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned
• Partner with TAMs and technical teams on platform health, technical roadmap, maturity reviews, testing considerations, and technical working sessions as needed
• Navigate complex federal environments, including legacy system constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management
• Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis
• Act as the voice of the customer within UiPath by surfacing customer needs, product feedback, risks, and adoption blockers to the right internal teams
• Proactively identify and resolve issues by coordinating with customer stakeholders and UiPath teams to remove obstacles and keep adoption plans on track
• Share best practices that help customers become more self-sufficient in operating, governing, and scaling their UiPath automation programs

🎯 Requirements

• Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
• Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
• Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
• Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams
• Ability to build trusted relationships with both technical stakeholders and executive sponsors
• Strong communication skills, including the ability to translate technical complexity into clear business and mission impact
• Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly
• A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes
• Adaptability: Ability to thrive in UiPath's evolving customer success model

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Opportunities for professional growth and development
• Inclusive and diverse work environment

🏠 Location

• Remote-Maryland

Skills & Technologies

Remote

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UiPath, Inc.

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About UiPath, Inc.

UiPath, Inc. is a global software company that develops a platform for robotic process automation (RPA) and artificial intelligence-driven automation. Founded in 2005 and headquartered in New York, it provides tools to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software. The platform includes Studio for design, Orchestrator for management, Robots for execution, and AI fabric for cognitive capabilities. UiPath serves enterprises across finance, healthcare, manufacturing, and public sectors, aiming to accelerate digital transformation by automating repetitive business processes and improving operational efficiency.

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