Customer Success Manager, Regional (Los Angeles)

📋 Description

• • As a Customer Success Manager, Regional (Los Angeles) at Flock Safety, you will drive value and exceptional experiences for the company’s largest and most strategic customers, directly contributing to net revenue retention and long-term customer advocacy in a mission-driven safety technology platform.
• • Day to day, you will proactively engage strategic accounts through in-person trainings, optimization calls, and best practice sharing; build trust with multi-departmental stakeholders; translate technical functionality into clear customer value; act as an internal customer champion by feeding insights to Product, Sales, and Marketing; manage escalations with diplomacy; and drive growth via referrals and references while owning your book of business.
• • Flock Safety is a high-performance, low-ego team backed by nearly $700M in venture funding and a $7.5B valuation, dedicated to building a nationwide public-private safety network that connects law enforcement, schools, businesses, and neighborhoods through intelligent, privacy-first technology. The company thrives on urgency, collaboration, and bold thinking, rewarding those who solve tough problems with ownership and impact.
• • In this role, you will develop deep expertise in customer success strategy, SaaS account management, and cross-functional influence; earn trust as a strategic advisor to enterprise clients; shape product evolution through customer feedback; and grow into a territory-owning leader capable of driving retention, expansion, and advocacy at scale.