Job Overview
Location
Dallas, TX
Job Type
Full-time
Category
Customer Success
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager, Scale at Semperis, you will play a pivotal role in driving customer satisfaction, retention, and growth for Small to Medium-Sized Business (SMB) customers across Commercial, SLED, and Federal segments in the Central Time Zone. You will be instrumental in scaling Semperis’ success programs by designing and executing digital, one-to-many engagement strategies that ensure customers achieve their cybersecurity objectives, particularly around Active Directory and Entra ID protection, while fostering long-term partnerships rooted in trust and value realization.
- • Your day-to-day responsibilities will include executing and maintaining success plans throughout the customer lifecycle—onboarding, adoption, optimization, expansion, and renewal—managing one-to-many engagement programs such as onboarding cohorts, product enablement webinars, proactive health checks, and feature adoption campaigns; owning and reporting on customer health, satisfaction, retention, and growth metrics using usage data and risk scores; partnering with Account Executives to identify expansion, upsell, and cross-sell opportunities; conducting product health checks and delivering actionable security posture recommendations; leading training and enablement sessions, including recording instructional videos; acting as the voice of the customer by gathering insights to inform Product, Engineering, and GTM teams; maintaining accurate records in SFDC and CS tools; contributing to the development of CS playbooks and digital success processes; identifying customer champions and advocacy opportunities; and collaborating with Marketing to create SMB-focused content such as guides, templates, and webinars.
- • You will join a mission-driven, globally recognized cybersecurity leader—Semperis, named one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee—where employee experience is rooted in purpose, growth, and balance. The Customer Success team operates collaboratively with Technical Delivery, Sales, Product, and Marketing to ensure seamless customer journeys and maximize value realization, all while upholding Semperis’ commitment to integrity, curiosity, and initiative in a hybrid work model based in Dallas, TX.
- • In this role, you will deepen your expertise in enterprise cybersecurity SaaS, particularly around identity protection solutions for Active Directory and Entra ID, while honing scalable customer success strategies, data-driven health monitoring, consultative selling, and cross-functional influence. You will gain experience in building and optimizing digital engagement programs, translating technical telemetry into compelling business narratives, and shaping customer advocacy initiatives—positioning you for advancement into senior customer success, leadership, or specialized roles in cybersecurity GTM or product strategy.
🎯 Requirements
- • 2+ years’ experience as a Customer Success Manager, Technical Account Manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- • Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra ID.
- • 2+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions.
- • Excellent communication and project management skills.
- • Ability to understand and explain technical cybersecurity data.
- • Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs, and have solutions ready when they are.
🏖️ Benefits
- • Opportunity to be part of a global team on the front lines of cybersecurity innovation, celebrating curiosity, integrity, and initiative.
- • Hybrid work model for candidates residing within 45 miles of a Semperis office, combining onsite collaboration with remote flexibility.
- • Commitment to employee experience rooted in purpose, growth, and balance, recognized by Inc. 5000, DUNS 100, and multi-year Inc. Best Workplace awards.
- • Exposure to cutting-edge identity security solutions and collaboration with world-class Product, Engineering, and GTM teams.
- • Professional growth through involvement in scaling digital customer success programs, developing playbooks, and influencing product direction via voice-of-the-customer initiatives.
Skills & Technologies
Remote
About Semperis Ltd.
Semperis provides identity-driven cyber resilience for hybrid and multi-cloud environments, specializing in Microsoft Active Directory and Azure AD. Its platform automates threat detection, response, and recovery for identity systems, enabling organizations to prevent, detect, and remediate attacks like ransomware and identity compromise. The company offers real-time monitoring, forensic analysis, and disaster recovery capabilities to ensure continuous business operations. Founded by security experts, Semperis serves enterprises and government agencies worldwide, helping them secure critical identity infrastructure against evolving cyber threats. Solutions include Directory Services Protector, Purple Knight, and Forest Recovery.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
