Job Overview
Location
Poland
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Optro, you will manage a large portfolio of SaaS customers using digital engagement, automation, and data-driven strategies to drive product adoption, retention, and expansion at scale.
- • Your day-to-day responsibilities include managing high-volume accounts through one-to-many communication, monitoring churn risk via health scores, identifying product-qualified leads for upsell, guiding customers to support resources, building scalable onboarding journeys, and collaborating with Product, Marketing, and Sales teams to align campaigns and share customer insights.
- • Optro is a leading audit, risk, ESG, and InfoSec platform trusted by over 50% of the Fortune 500, including 7 of the Fortune 10, and recognized as one of the 500 fastest-growing tech companies in North America for seven consecutive years by Deloitte.
- • In this role, you will develop expertise in scaling customer success operations, leveraging CRM and CS platforms like Gainsight and Salesforce, driving data-informed engagement strategies, and influencing product roadmap through VoC insights—positioning you for growth in enterprise SaaS customer success leadership.
Skills & Technologies
About Optro Inc.
Optro is a technology company focused on revolutionizing the way businesses manage and leverage their data. They provide an AI-powered platform designed to automate data operations, enabling organizations to extract deeper insights, improve data quality, and accelerate data-driven decision-making. Their solution addresses common challenges in data integration, transformation, and governance, making complex data processes more accessible and efficient. Optro serves a wide range of industries, empowering them to unlock the full potential of their data assets for competitive advantage and operational excellence.
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