Job Overview
Location
Poland
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Optro, you will manage a large portfolio of SaaS customers using digital engagement, automation, and data-driven strategies to drive product adoption, retention, and expansion at scale.
- • Your day-to-day responsibilities include managing high-volume accounts through one-to-many communication, monitoring churn risk via health scores, identifying product-qualified leads for upsell, guiding customers to support resources, building scalable onboarding journeys, and collaborating with Product, Marketing, and Sales teams to align campaigns and share customer insights.
- • Optro is a leading audit, risk, ESG, and InfoSec platform trusted by over 50% of the Fortune 500, including 7 of the Fortune 10, and recognized as one of the 500 fastest-growing tech companies in North America for seven consecutive years by Deloitte.
- • In this role, you will develop expertise in scaling customer success operations, leveraging CRM and CS platforms like Gainsight and Salesforce, driving data-informed engagement strategies, and influencing product roadmap through VoC insights—positioning you for growth in enterprise SaaS customer success leadership.
Skills & Technologies
About Optro Inc.
Optro is a technology company focused on revolutionizing the way businesses manage and leverage their data. They provide an AI-powered platform designed to automate data operations, enabling organizations to extract deeper insights, improve data quality, and accelerate data-driven decision-making. Their solution addresses common challenges in data integration, transformation, and governance, making complex data processes more accessible and efficient. Optro serves a wide range of industries, empowering them to unlock the full potential of their data assets for competitive advantage and operational excellence.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
