Customer Success Manager – Southern EMEA (French or Italian speaking preferred) (f/m/d)

CoachHub GmbH

Job Overview

Location

Spain Home Office

Job Type

Full-time

Full Job Description

📋 Description

• Own the full client journey for mid-market and enterprise clients in Southern EMEA, guiding them from onboarding through adoption, value realization, and expansion with intentionality and consistency.
• Serve as the primary strategic partner and trusted advisor to clients, acting as their most important point of contact at CoachHub and ensuring seamless, high-touch relationship management.
• Develop and execute client activation plans, success metrics, and coaching playbooks that directly link client objectives to CoachHub’s offerings, making business value visible through data, stories, and measurable outcomes.
• Lead Executive Business Reviews that go beyond reporting—demonstrating ROI, uncovering growth opportunities, and influencing senior stakeholders to convert renewal conversations into expansion deals.
• Act as the internal voice of the client, proactively channeling feedback to Product, Engineering, and other teams to improve the platform and preempt potential issues before they escalate.
• Educate and inspire clients through workshops, webinars, and one-on-one sessions to embed coaching into their L&D programs, leadership initiatives, and organizational transformation agendas.
• Collaborate closely with sales partners to align on client strategy, ensure smooth handoffs, and co-create growth plans that reflect client needs and CoachHub’s capabilities.
• Leverage a data-driven approach to prioritize actions, identify at-risk accounts, and demonstrate impact through clear, actionable insights tied to client success metrics.
• Maintain deep familiarity with HR, L&D, leadership development, or coaching ecosystems to accelerate client onboarding and enhance credibility in strategic discussions.
• Contribute to a team culture rooted in coaching, curiosity, and continuous improvement—sharing best practices, supporting peers, and embracing feedback as a tool for personal and collective growth.
• Operate autonomously in a fast-paced, ambiguous environment where priorities shift rapidly, requiring strong self-organization, adaptability, and initiative.
• Represent CoachHub across diverse geographies including Spain, Italy, France, and the Middle East, ensuring culturally aware and linguistically precise client interactions.
• Drive client retention and revenue growth by consistently meeting or exceeding targets for renewal rates, upsell/cross-sell, and customer satisfaction.
• Promote CoachHub’s mission by demonstrating how coaching transforms individual performance and organizational culture, making the work feel meaningful and impactful every day.

🎯 Requirements

• At least 3 years of experience in Customer Success or Account Management, preferably within technology-enabled services or HR tech
• Native-level or full business proficiency in English
• French or Italian language proficiency at a business level (strong plus)
• Proven track record of hitting retention and growth targets
• Executive presence with ability to engage C-suite and senior stakeholders
• Familiarity with HR, L&D, leadership development, or coaching concepts (meaningful advantage)

🏖️ Benefits

• Competitive salary and equity participation—growth at CoachHub directly translates to personal financial growth
• Access to your own certified coach, including AIMY™, CoachHub’s AI coach, and stretch opportunities for professional development
• Remote-first work model with flexible hours, Wellbeing Days, a Volunteering Day, and holidays above the legal minimum
• Culture that embraces change, experimentation, and fresh thinking—no two days are the same

Skills & Technologies

Remote

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CoachHub GmbH

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About CoachHub GmbH

CoachHub is a global digital coaching platform that connects employees with certified business and leadership coaches for personalized development. Founded in Berlin in 2018, the company delivers scalable, data-driven coaching programs to large enterprises, mid-market firms and scale-ups worldwide. Its proprietary AI-powered matching technology pairs individuals with suitable coaches, while analytics dashboards track progress and impact on retention, engagement and performance. The platform supports more than 90 languages and is backed by leading venture investors. CoachHub operates offices across Europe, North America and Asia-Pacific and is recognized for democratizing access to professional coaching across organizational levels.

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