Job Overview
Location
Madrid, Spain; Barcelona, Spain
Job Type
Full-time
Category
Customer Success
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Alan SAS, you will partner with strategic customers in Spain to maximize their experience with Alan’s integrated health platform, driving product adoption, satisfaction, long-term loyalty, and ARR growth by serving as the trusted advisor and voice of the customer.
- • You will lead complex onboarding processes for large enterprise clients, acting as a project manager to ensure seamless transitions, while designing and delivering tailored product education initiatives — including webinars and on-site events — to drive engagement among HR teams and employees, and tracking adoption metrics to demonstrate value and inform strategy.
- • You will build and maintain strong relationships with key stakeholders across customer organizations, championing a customer-centric approach, turning satisfied clients into Alan ambassadors, and identifying opportunities for upsell and cross-sell in collaboration with lifecycle marketing and key account managers.
- • You will contribute to the evolution of Alan’s Customer Success practice by helping develop the CSM playbook, becoming a subject matter expert, and feeding customer insights back to product and marketing teams to influence service improvements and innovation.
- • You will operate within Alan’s culture of distributed ownership, radical transparency, and continuous growth, where you are empowered to make decisions, receive direct and caring feedback, and grow both personally and professionally through structured coaching and learning opportunities.
- • You will help advance Alan’s mission to make prevention the new norm of care by enabling employers to turn health benefits into a valuable investment, supporting the company’s goal of helping people live in good health to 100 while serving tens of thousands of companies across France, Spain, Belgium, and Canada.
🎯 Requirements
- • 3-5 years of proven track record in customer success or enterprise account management
- • Strong background in B2B or B2B2C digital companies, with experience working with HR teams on adoption and engagement challenges
- • Experience leading complex, cross-functional projects involving Product, Sales, Engineering, and Data teams
- • Fluency in Spanish and advanced proficiency in English, both spoken and written
- • Demonstrated ability to influence and engage stakeholders at all levels, including decision makers and frontline employees
- • Confident public speaker with a strong commercial mindset and strategic problem-solving skills
🏖️ Benefits
- • Fair rewards with generous equity packages complementing base salary
- • Flexible office arrangement with access to amazing office spaces in Madrid or Barcelona
- • Top-of-the-range equipment including MacBook Pro, monitor, keyboard, laptop stand, and Bose noise-canceling headphones
- • Delightful healthcare insurance covering 100% of costs for you, your children, and your partner
- • Food allowance of 110 euros per month via the Alan Flex card
- • Personal growth through dedicated coaching from day one, with every Alaner paired with a coach to maximize impact and nurture engagement
Skills & Technologies
Onsite
About Alan SAS
Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).
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