Job Overview
Location
New York City
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Strategic Customer Success Manager at Watershed Technology, Inc., you will own success for a small set of high-value enterprise customers, driving retention, growth, and measurable sustainability impact by turning data into strategic business transformation.
- • Day to day, you will build trusted executive relationships with Fortune 500 clients, lead planning and governance through roadmaps and executive reviews, represent customer needs internally to shape product strategy, and coordinate cross-functional teams to deliver value across complex organizations.
- • Watershed is an enterprise sustainability platform used by global leaders like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to manage climate and ESG data, produce audit-ready metrics for CSRD and other regulations, and drive real decarbonization. The company operates with a mission-driven culture across offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote teams.
- • In this role, you will develop deep expertise in linking sustainability data to business strategy, influence product direction through customer insights, and grow your impact as a trusted advisor helping Fortune 500 companies strengthen operations, supply chains, and competitive advantage through data-driven transformation.
🎯 Requirements
- • 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts
- • Proven success building executive relationships and driving retention and expansion
- • Strong communicator with C-suite presence, able to link sustainability data to strategy
- • Skilled in change management, helping large organizations adopt new ways of working
- • Commercially fluent, partnering with Sales on renewals and growth
- • Highly organized, managing multiple enterprise accounts while driving outcomes
🏖️ Benefits
- • Opportunity to work with Fortune 500 customers on mission-driven sustainability transformation
- • Hybrid work model with offices in New York City and other global hubs
- • Inclusive recruitment process with accommodations for disabilities, neurodivergence, religious observances, and more
- • Chance to shape product strategy by representing customer needs internally
- • Exposure to enterprise SaaS sales and customer success collaboration
- • Professional growth in ESG, climate data, and business transformation domains
Skills & Technologies
About Watershed Technology, Inc.
Watershed is a software platform that helps large enterprises measure, report, and reduce their carbon emissions. It provides carbon accounting tools, supplier engagement programs, and scenario modeling to align operations with climate targets. The company integrates emissions data from operations, energy use, and supply chains, translating it into auditable reports aligned with GHG Protocol and Science Based Targets initiative standards. Customers include Fortune 500 companies in technology, retail, and financial services seeking to meet net-zero commitments. Founded in 2019, Watershed is headquartered in San Francisco with offices in London and New York.
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