Job Overview
Location
New York City
Job Type
Full-time
Category
Customer Success
Date Posted
July 15, 2026
Full Job Description
đź“‹ Description
- • Act as the main point of contact for a portfolio of strategic agency partners, including Holding Companies, GSIs, consulting firms, and global indie agencies, delivering an exceptional customer experience and fostering executive-level, long-term strategic partnerships.
- • Navigate complex, matrixed organizational structures, building relationships across multiple stakeholders, practice areas, and regional teams within each partner.
- • Work closely with the Director of Strategic Partnerships to deepen and strengthen relationships with our biggest agency partners, enabling them through lunch and learns, onsite enablement sessions, and other training initiatives that drive adoption at scale.
- • Translate platform data into strategic recommendations tailored to each partner's business goals, industry dynamics, and global footprint to drive measurable improvements in AI Search visibility.
- • Guide partners through education and adoption journeys across multiple markets and business units, ensuring high engagement, retention, and satisfaction at scale.
- • Conduct quarterly business reviews and content strategy sessions, including with senior and C-suite stakeholders, focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, Gemini, AI Overviews, and more).
- • Help strategic partners position and sell Scrunch to their own clients and across their internal network, equipping them with the language, data, and talking points that resonate with how large agency organizations pitch and retain business.
- • Apply strategic playbooks and scalable processes, while also building custom account strategies suited to the scale and complexity of Hold Co and global partnerships.
🎯 Requirements
- • 5+ years in customer success or account management, with substantial experience either working directly for a Hold Co, GSI, consulting firm, or large global agency, or working closely with these organizations in a prior role (e.g., agency-facing sales, partnerships, or CS at a martech/adtech company).
- • A deep understanding of how large, matrixed agency organizations think and operate: multi-region account structures, practice area dynamics, procurement and legal complexity, and how these organizations evaluate and pitch new technology across their network.
- • Demonstrated experience managing multi-stakeholder relationships, including senior leadership and C-suite contacts, across large and complex organizations.
- • Experience with global or multi-market account management, coordinating strategy and adoption across regions and business units.
- • A builder mentality; you spot gaps, figure out solutions, and bring them to the broader team so they can be scaled into repeatable efficiencies rather than one-off fixes.
- • Strong communication skills; you can turn technical insights into persuasive, strategic action plans for senior stakeholders.
- • Experience working in early-stage startups or SaaS environments where you've helped define new processes and customer success strategies is a plus.
- • Team-first mindset; you collaborate effectively across product, sales, and marketing to drive customer success.
🏖️ Benefits
- • Wellbeing: Medical, dental, vision, and life & disability insurance
- • Family support: Paid parental leave when life's biggest moments happen
- • Remote support: Phone and internet reimbursement
- • Growth: L&D budget for courses, conferences, and whatever makes you sharper
- • Time off: Flexible PTO — take what you need, we trust you
- • Financial wellness: 401(k)
- • Connection: Team offsites and a crew that genuinely likes each other
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Scrunch Pty Ltd
Scrunch provides an influencer marketing platform that connects brands with data-verified creators across Instagram, YouTube, TikTok and blogs. The SaaS dashboard offers audience analytics, fraud detection, campaign management and performance tracking to help marketers discover, evaluate and collaborate with influencers. The company targets mid-market to enterprise advertisers and agencies seeking scalable, transparent creator partnerships. Founded in Australia, Scrunch maintains a global database of over 20 million influencer profiles and integrates with major social networks to provide real-time engagement metrics.
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