Job Overview
Location
Remote - UK
Job Type
Full-time
Category
Customer Success
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • Customer Success Manager - UK is an early, hands-on hire for the UK/EU region where you will own the end-to-end customer experience for regional customers, blending technical onboarding, in-timezone support, and post-implementation success as Ketch expands its EMEA footprint.
- • You will independently manage the full customer lifecycle—leading solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value, drive long-term outcomes, and serve as the single point of contact for customers.
- • Ketch is redefining responsible data use for the AI era through its Data Permissioning Platform, enabling global brands to manage data privacy, consent, and compliance while unlocking privacy-safe data activation across systems and third-party applications.
- • In this role, you will develop deep customer relationships that drive adoption and expansion, act as a technical escalation partner with Product and Engineering, translate product usage into business outcomes through QBRs, and maintain customer health to support retention and growth.
🎯 Requirements
- • Experience in a US-based early-stage B2B SaaS environment is essential
- • At least 5 years’ experience in customer success, professional services, solutions consulting or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships
- • Willingness to work flexible hours (including late/evening overlap) to collaborate with US teams is essential
- • Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration
- • Legally authorized to work in the UK
- • Bachelor’s degree required
🏖️ Benefits
- • Opportunity to be an early, hands-on hire shaping the UK/EU customer success function
- • End-to-end ownership of the customer lifecycle with significant autonomy and impact
- • Direct collaboration with Product and Engineering teams as a technical escalation partner
- • Chance to drive customer adoption, retention, and expansion in a growing EMEA market
- • Exposure to cutting-edge data privacy and compliance challenges in the AI era
- • Flexible, remote work environment with global team collaboration
Skills & Technologies
About Ketch, Inc.
Ketch, Inc. is a privacy and data governance technology company that provides a platform for businesses to manage data privacy compliance, consent, and data subject rights at scale. The company's platform enables organizations to automate privacy workflows, enforce data usage policies, and maintain audit trails across complex data ecosystems. Ketch serves enterprises in industries such as technology, finance, healthcare, and retail, helping them comply with regulations like GDPR, CCPA, and HIPAA. Founded in 2018 and headquartered in San Francisco, Ketch leverages a no-code, policy-driven approach to data governance, allowing legal, engineering, and marketing teams to collaborate on data privacy without deep technical expertise. The company has raised significant venture capital and is recognized as a leader in the emerging privacy tech space.
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