Job Overview
Location
🇺🇸 Austin (remote)
Job Type
Full-time
Category
Customer Success
Date Posted
July 2, 2026
Full Job Description
📋 Description
- • Own end-to-end customer lifecycle for mid-size and enterprise OEM and EMS accounts across the US, Canada, and Mexico, including onboarding, adoption, health scoring, and renewal
- • Conduct interactive onboarding sessions, training workshops, and customer education programs to drive rapid time-to-value
- • Drive net revenue retention through strategic upsell, cross-sell, and contract expansion initiatives
- • Monitor customer engagement and health data to proactively identify and mitigate churn risks
- • Translate customer feedback into structured, actionable insights for product and engineering teams to influence roadmap priorities
- • Stay informed on electronics industry trends and supply chain challenges impacting customer operations and decision-making
- • Leverage AI tools and automation to optimize workflows and enhance customer success outcomes, aligning with Luminovo’s product-first approach
- • Pioneer the customer success function in North America by shaping processes, messaging, and execution strategies from the ground up
- • Collaborate closely with North American Sales Lead, Revenue Operations, Product, and Marketing teams to align customer outcomes with business goals
- • Work within HubSpot CRM to manage customer data, forecast renewals, track sequences, and generate performance dashboards
- • Participate in occasional travel for team retreats and industry events, with all expenses covered by the company
- • Operate remotely from Austin, Texas, or anywhere in Texas, with access to Luminovo’s growing Austin hub as a future primary US location
- • Engage with a global, international team based in Munich, Berlin, New York, and other global cities, fostering cross-regional collaboration
- • Serve as the primary customer advocate within Luminovo, ensuring customer voice directly informs product development and operational improvements
- • Maintain fluency in English to serve English-speaking customers across North America, with Spanish or French fluency as a valued asset for expanding regional reach
- • Embrace a self-directed, entrepreneurial mindset to build and scale a new market presence without a predefined playbook
- • Contribute to a culture centered on psychological safety, impact-driven work, and putting people first, as core company principles
🎯 Requirements
- • Customer Success or Account Management experience in B2B SaaS with ownership of retention and expansion targets
- • Proven ability to run onboarding workshops and customer training sessions
- • Strong commercial instinct with experience in renewal negotiations and identifying growth opportunities
- • Analytical and data-driven approach to prioritizing and managing a customer portfolio
- • Self-directed and motivated by building new processes in a ground-floor market role
- • Fluency in English
🏖️ Benefits
- • Pioneer role in shaping customer success for Luminovo’s North American expansion
- • Opportunity to work with AI at the core of the product, not as a marketing feature
- • Collaborative, international team with offices in Munich, Berlin, and New York
- • Travel expenses covered for team retreats and industry events
- • Remote work flexibility from Austin, Texas or anywhere in Texas
- • Access to a growing US hub in Austin with hybrid work options
Skills & Technologies
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About Luminovo GmbH
Luminovo builds AI-driven software that digitizes and accelerates electronics development and manufacturing workflows. Founded in Munich in 2017, the company offers cloud-native tools for quotation, component sourcing, PCB layout analysis and supply-chain collaboration, enabling OEMs, EMS providers and distributors to cut lead times, reduce errors and lower costs. Its platform integrates real-time data from suppliers and manufacturers to deliver transparency and automation across the electronics value chain.
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