Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 27, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager (CSM) - West Coast at Edsights, Inc., you will own a portfolio of college and university partners, serving as their trusted advisor while driving renewals and expansion in a mission-driven SaaS environment focused on student success through AI-powered insights.
- • Your day-to-day responsibilities include leading regular partner check-ins and strategic business reviews, conducting quarterly campus visits to strengthen relationships, managing the full renewal cycle, identifying and closing expansion opportunities, and developing product adoption strategies tied to institutional goals.
- • You will collaborate closely with Sales, Product, and Marketing teams to deliver a seamless partner experience, analyze partner data to uncover trends and risks, and act as the voice of the customer internally to influence product improvements.
- • Edsights is a fast-growing EdTech company backed by $80M from JMI Equity, partnering with 300+ colleges and universities to improve student persistence and success through its Student Voice Intelligence platform. The company values ownership, impact, and a no-ego culture where your work directly contributes to helping more students persist from enrollment to graduation.
- • In this role, you will develop deep expertise in B2B SaaS customer success within the education sector, strengthen your ability to drive retention and expansion, influence product strategy through customer insights, and grow your leadership in a high-impact, mission-aligned organization.
🎯 Requirements
- • 3+ years of experience in customer success or account management in B2B SaaS
- • Proven track record of owning and closing renewals and expansion within a book of business
- • Bachelor’s degree required
- • Strong relationship-building skills with experience influencing senior or executive stakeholders
- • Comfort working with data and translating insights into compelling partner-facing narratives
- • Genuine passion for education, student success, and Edsights’ mission
🏖️ Benefits
- • Remote-friendly work with alignment to Pacific Time zone hours
- • Unlimited PTO and paid parental leave
- • Competitive compensation and 401k matching
- • New Apple hardware provided
- • Strong health and wellness benefits
- • Opportunity to make a real impact in higher education through meaningful work
Skills & Technologies
About Edsights, Inc.
Edsights is an education technology company that provides AI-powered student success platforms designed to improve retention and engagement in higher education. The company's solution uses conversational AI and data analytics to deliver personalized support to students, helping institutions identify at-risk learners and intervene proactively. Edsights partners with colleges and universities to enhance student outcomes through scalable, text-based communication that mimics human interaction. By leveraging natural language processing and behavioral insights, the platform supports equity and inclusion initiatives while reducing administrative burden on staff. Edsights operates primarily in the U.S. higher education market, serving both public and private institutions seeking to boost persistence and graduation rates through innovative, student-centered technology.
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