Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Redis, you will serve as the primary lead for high-value enterprise customers, driving product adoption, retention, and expansion through strategic relationship management and technical guidance.
- • You will own the end-to-end customer journey—from onboarding and implementation to post-launch growth—ensuring clients achieve their business goals using Redis’s technology while identifying opportunities for deeper engagement.
- • You will collaborate closely with sales, product, and engineering teams to translate customer feedback into actionable insights, mitigate churn risks, and develop tailored account strategies that align with both customer objectives and company goals.
- • Redis is a global leader in real-time data platforms, powering mission-critical applications for 10,000+ customers worldwide; joining this team means contributing to a culture of innovation, inclusivity, and technical excellence where your impact is visible and valued.
- • In this role, you will deepen your expertise in enterprise SaaS, NoSQL technologies, and customer lifecycle management while developing leadership skills in cross-functional collaboration, strategic planning, and client advocacy—positioning you for long-term growth in customer success or account management.
🎯 Requirements
- • Minimum 3 years of experience in customer-facing roles, preferably in Customer Success or account management within enterprise software or technology environments.
- • Proven ability to manage and grow relationships with enterprise clients, including driving adoption, expansion, and retention through proactive engagement and strategic planning.
- • Fluency in both Arabic and English, with strong verbal and written communication skills to effectively engage global stakeholders.
- • Bachelor’s degree from an accredited university is required.
- • Demonstrated aptitude and curiosity to learn technical concepts, particularly around NoSQL databases, distributed systems, or caching technologies (experience with Redis or similar is a plus).
- • Excellent organizational, multitasking, prioritization, and time management abilities to handle multiple complex accounts simultaneously.
🏖️ Benefits
- • Competitive compensation package combining base salary and equity grants to reward performance and long-term contribution.
- • 25 days of flexible vacation time per year, supporting work-life balance and personal well-being.
- • Hybrid work model offering flexibility to work remotely or from office locations, tailored to individual and team needs.
- • Monthly home internet and phone allowance, plus a one-time home-office setup stipend to support remote productivity.
- • Comprehensive health and dental insurance, personal life insurance, and critical illness coverage for employees.
- • Daily lunch and snacks provided in office locations, fostering community and convenience during workdays.
Skills & Technologies
About Redis Ltd.
Redis is a leading provider of real-time data solutions, specializing in an in-memory data structure store used as a database, cache, and message broker. Its core offering, Redis Enterprise, provides a high-performance, scalable, and reliable platform for applications requiring instant data access and processing. The company serves a wide range of industries, including finance, e-commerce, gaming, and telecommunications, enabling businesses to build faster, more responsive applications. Redis is recognized for its open-source roots and its commitment to innovation in the database and data management space, empowering developers and enterprises to leverage the power of real-time data.
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